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February 2024 by Pamela Ireland
Ruth and Clarissa rocks! This store wouldn’t be as awesome without them! Please recognize them!!!!! Above and beyond.
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February 2024 by Jason Gannaway
Rented a 20 foot U-Haul truck because I was moving from Plano back to Allen. Truck ran great and easy to load. I have always noticed these trucks are geared awfully low which is why they rev so high. The main complaint is the lady helping me at the front desk said that the truck had a full tank of gas when it only had 3/4 of a tank. I know what she was trying to do she was trying to catch me in the loop of I return it with 3/4 of a tank of gas and I get charged for the extra 1/4 tank. That is called stealing. Something tells me that she knew how much gas was really in that truck but even if she didn’t know. What is the harm in going to the vehicle and checking how much fuel is actually in that vehicle by the fuel gauge. Only reason I will ever use this location again is because it is close to the shop where I work and convenient. However, if she is the only one working the front desk I will either ask for someone else or leave. I took that as she was either racist or thought I was stupid. I will never let her service me again. If she is the only one at that front desk like I said. I will leave, I do not go into a place to order services or products to be discriminated againstOverall it was a good experience except for that.
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January 2024 by Heather Gantt
Amazing customer service. I’ve always rented myUhauls here and they always are extremely nice. Brian M was amazing and Chris who took care of me in the return line was extremely nice I will continue to rent from here always.
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January 2024 by Jenn Sheiner
The truck was ready on time and well maintained. The staff were also friendly and helpful. Great experience and will use this location again.
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January 2024 by David
Nothing, everything was perfect. I always like working with Katie. Thank you.
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December 2023 by wahid Warshan
It was very helpful and price was reasonable.
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December 2023 by Plano Prof
I needed to change out a ball size on my hitch from 2” to 2 5/16”. The very friendly staff not only sold me the ball but took time to install it properly on my hitch. Watching her do it, I knew I would not have had the appropriate tools to do that.
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November 2023 by Sandi Dreer
I had a hitch installed here over a year ago. My drivers side brake light was out since the installation but I had no clue. Plus, it's hard to test your brake lights when you're doing it on your own. I finally got some money saved up to get it fixed (luckily I avoided any tickets). I bought a new LED light housing because replacing the light was my first thought ($90 for this). Then I started reading on line and discovered it's a known problem for aftermarket hitches to cause brake lights to become inoperative. But, no. U-Haul Plano cut into the wiring harness for the drivers side lights and left a wire dangling. Another $250 in labor to fix it. I'm just grateful that the mechanic didn't have to replace the entire wiring harness and use all the money I'd saved for the repair.
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November 2023 by Kathy G.
cargo van advertised for $19.95/day plus mileage. I had it for 2 days and final bill with fees $280.64. Be aware of all the extra expenses
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October 2023 by Rachel Green
It took us over 3 hours to get the truck rental even after I had a reservation for a week. I also had a reservation for a large storage as I have a 2 bedroom home. When we got back with our things to put in the storage they did not have the size we needed once again even though I had a reservation for that size. For two days we were bounced from place to place promising a storage which resulted in an extra 100 dollars in fees. After two days I had to go to a competitor for storage. I have used uhaul for over 20 years and this has never happened.
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October 2023 by Sarah Serrano
Bottom line up front: I do wish I’d known beforehand that I’d need a local drivers license in order to go forward with my truck rental.I’m moving locally from Carrollton and initially just wanted to rent a dolly for my move today. I wasn’t able to reserve a dolly rental online so I reserved a sprinter van + dolly since it’d be helpful anyway. I reserved the van + dolly and showed up this morning. I worked with Ian who was friendly calm and patient, which I give bonus points for based on the fact that he probably gets yelled at by customers constantly. (that’s the nature of a customer service environment!) When he delivered the bad news about needing a TX DL I was frustrated and asked for some printout re my cancellation, since I’d entered my card details online in order to reserve. He provided confirmation of the cancellation and I ended up buying one of their convertible dollies, which is all I really wanted in the first place.?
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October 2023 by Julie Malcom
U-Haul hitch and trailer services was a real lifesaver! We’ve been having problems with our camper lights. After several months of working with different repair people, we stopped in U-Haul and Leroy nailed it.He pinpointed and fix the problem quickly.And while I was in the waiting area, I was impressed with how professional and helpful the other employees were with customers
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August 2023 by Carl Foster
Uhaul corporate rebooked me at this location after the first location moved my hitch install to a day and time I wasn't available without letting me know. This location didn't have someone available to do my scheduled install after I dropped my car off. Don't go to Uhaul for hitch installs. They can't seem to provide the service.
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August 2023 by Johnny Cortez
The U-Haul on W. Plano Pkwy was absolutely GREAT! Thank you for making our rental an easy and friendly experience. You guys were wonderful and I will be back should I need your services.
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August 2023 by san max
I rented a truck here and they said it was the “wrong truck” after I returned it. And charged me a lot of money. If one mile is $1.09 cents then if I drive like 60 miles it’s 65.4 dollars as an example. I drove 66 miles. And I got charged 205 dollars. I understand other fees and charges but gas I put more gas then when they rented me the truck, and they charged me 21.00 dollars for gas. I’ve never checked my bank account before whenI rented with them but for the first time I checked and I got scammed. I feel like there is something going on with these people here especially this one guy who rented me the truck jorndman or Norman is his last name, he looked high, he didn’t even ask anything when I rented the truck. Half the time they would always ask when I’ll be returning it. Just be careful to check the mileage on the paper they give you and the car mileage matches. And make sure to always take pictures before you drive the truck away. After waiting for two months, even with evidence and the pictures I showed they still wouldn’t give me my money back. I went to this place five times total and I am not trying to be disrespectful but this guy or a girl I couldn’t tell, it kept yelling at me in my face and threatened to kick me out of the store. He wont even let me speak. He was the only one yelling at me and kept telling me how he is right about everything and how he knows the u-haul company like the back of his hand. This person is sick she have no respect for the customers. After I asked her if I can talk she told me if I say another word she’ll kick me out of the store. I wasn’t able to speak. Many people saw how disrespectful he was. Just for a few words she looked like she was about to beat me up. If I hadn’t stopped speaking to her she would have used violence. They steal mileages from the trucks and even after showing them the pictures with the time frame and the mileage difference they still lied. Ik many people has been scammed by this place. I at least got some of my money back. If something like this happen to any one of you jus report this place for scamming people. Find a different trucking company to rent from.
