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About USAA
USAA is a financial services company that has garnered a mix of reviews from its customers. Many appreciate the polite and professional customer service representatives, often noting their helpfulness over the phone. Some users have had positive experiences with USAA's banking services, particularly highlighting low auto and home insurance rates. However, there are concerns regarding the decline in service quality over the years. Customers have reported issues such as card-locking after legitimate purchases and unresponsive representatives. Additionally, some enlisted personnel feel that insurance rates have become expensive for them. Despite these criticisms, many long-term members continue to recommend USAA, citing their satisfaction with various financial products and the overall service. The company seems to have loyal customers who value its offerings, although there are calls for improvement in certain areas of service. Overall, USAA remains a significant choice for banking and insurance among military members and their families.
Wow! I never thought to check out the reviews of USAA even after 26 years there. Now I don't feel bad for leaving them!!!!
July 2025
they sure got a record of not believing the people, worst company ever. tried to make a claim that was clearly the drivers fault and they proceeded to tell me i was simply overreacting. if that driver had no been driving reckless i would have been completely fine.
June 2025
I've been a member for 23 years and this bank has become so bad since 2020 (hmm wonder why)..anyways customer service sucks, products suck and just overall experience sucks. If it weren't such a PITA to move everything I would have been gone years ago..figure out why it's been bad since 2020 yet?
