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March 2024 by A T.
Lazy, lax, arrogant, no effort, not sincere, little knowledge or does not care to help. Assoc-Alex yawns, is vague, acts arrogant, unhelpful. I find most phone retail "clerks" are not really trained on anything and do not care.
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February 2024 by Mary Snell
Evan and Terrence were amazing. I walked in to ask some questions, but I locked my phone purse and keys in my car and they both sprung into action and called onstar to unlock my car and got me in and out. This was the best experience ever!
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January 2024 by Johnathan Thai
I was trying to get a line for me and mom and every other store we went to we had so many issues. Talked to a guy named Evan and he knew everything, more than every other manager or sales rep I’ve ever talked to. He was super funny and professional, but most of all, he made sure me and my mom were in good hands!
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January 2024 by Joe Gonzalez
I came in a bit late near store closing but did not feel rushed. Evan was very helpful and was able to help me with all of my questions. I left the store very satisfied and would definitely come in again.Nice store, parking was good, and great customer service!
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January 2024 by Nicholas Lugar
I honestly have no idea how these new phones work and really dont care to learn but you gotta know in today's time. Nice fellow Evan got me all set up with this new galaxy something or another. It doesn't jam up like my old phone and runs all my YouTube videos perfectly.If youre going to this store just ask for Evan. The others are helpful but he actually spoke go me in a way that helped me understand what was actually going on. 5 stats would reccomend to any older folk.
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January 2024 by Harsh Agrawal
I went to this Verizon location to start a new line. Evan and Alex helped me out to figure out everything and switch to Verizon. They have great offers too. Manager Evan is a great personality.
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January 2024 by Jason Pena
I just switched to Verizon with an online order, and the tablet wouldn't work on the plan on arrival. Ron was extremely helpful. Definitely ask for him. He was able to get my table working on the network. This is after the chat, auto system, and 2 phone reps. He knows the product better than customer support, and they have a script.
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January 2024 by Micheal Remington
My name is Marcus-Michael Remington and I have been with Verizon for 21 years and my old cell got major problems so I came to A Verizon store in Plano TX and the person who helped me was Evan Gonzallez he really took great care of me. For now on I will only deal with Evan I'm A very Happy customer!!!
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January 2024 by Moon Souv
I had a lot of trouble just trying to get an IPhone and had a lot of trouble just trying to get one with the online system.Other Verizon locations were also very dismissive.Upon walking in, we were greeted by a very nice employee, he even open the door for us. Explaining to them, my issues I was helped with By Terrence, who is very swift, easy to work with, and got things done. He even apologized on behalf of the other locations. Would recommend going to the store!
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December 2023 by Sheila Johnson
I went into this store on a Saturday near noon expecting there would be a long wait. I was immediately met by the assistant manager, Evan Gonzales. This was by far the best experience I ever had in a phone store. Evan was prompt, courteous, knowledgeable, and very enjoyable to work with. He took care of all my issues above and beyond my expectations. I would recommend this store and Evan to anyone that has to go to a Verizon store. It was worth my drive from McKinney!
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December 2023 by Eric Christensen
Employee switched the wrong number to a new device and left my wife stranded. It was impossible to get anyone there on the phone and by the time I had realized what happened, I was out of town. I'll drive to Allen for help next time.
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December 2023 by Bryon Harper
Big shout out to Ryan, and the Gonzalez brother's Evan and Rafa for excellent service and for going above and beyond for me. Completely satisfied! Give these men a raise!
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November 2023 by Nari Choi
Placed an order online for pick up at the store. Process was simple and convenient. Was in and out in less than 3 minutes on a weekend.
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November 2023 by Alexandria D.
We came here for an issue that has been going on for a few months now. Derrick, manager, was helpful and friendly. Josh Danner, the business rep manager, was able to get everything taken care of. Great location right off the highway which is convenient. The store was not packed and was able to get in and out within 30 minutes. Thanks again for the support.
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October 2023 by ram dantu
Evan in this best technical person I can fnd in any store. Myself a technical person, I find him having amazing skills.
