The Verizon store in Plano provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight consistently positive experiences with the staff, who are described as supportive, amazing, and professional. Employees are noted for going above and beyond to resolve serious account issues, assist with phone upgrades, select the right devices, and ensure customers get the best deal. They also help with practical problems, like retrieving locked items from a car. Multiple reviewers recommend the store, citing knowledgeable service and nothing but positive experiences.
Derrick was incredible. Customer service was awesome! If the world just had more Derricks.
July 2026
The Verizon lady associate was very knowledgeable and helped me alot to purchase a new phone and transfer my data from my old phone to the new one without missing anything to the new phone! Thank you!!!!
June 2026
Rafael the sales rep in verizon store 741 n central expwy very kind knowledgeable please promote him
