The Verizon store in Plano provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight consistently positive experiences with the staff, who are described as supportive, amazing, and professional. Employees are noted for going above and beyond to resolve serious account issues, assist with phone upgrades, select the right devices, and ensure customers get the best deal. They also help with practical problems, like retrieving locked items from a car. Multiple reviewers recommend the store, citing knowledgeable service and nothing but positive experiences.
The service is Good . Just feels like they are not to happy to see you . Smiling would help a lot when greeting a customer as they walked in
February 2026
Daylon and Decoda, Thank you so much for all your help the other day. Verizon should be very proud of you. I was so impressed by your kindness, professionalizme and patience to answer all my questions and send me home happily with two new phones. kudossss!!
January 2026
I took my new phone here today because I was having trouble activating it. I had to walk most of the way. I am now happy to say I have a working phone. Dakota was very helpful and provided excellent customer service.
