WaFd Bank is a full-service commercial bank that has been serving communities across nine western states for almost 110 years. With over 200 branches and thousands of fee-free ATMs, the bank offers a variety of checking and savings accounts, as well as business banking solutions for both large corporations and small businesses. While WaFd Bank provides the latest in digital banking tools, they prioritize building strong relationships with their customers. The Plano branch of WaFd Bank has received exceptional reviews for its outstanding customer service. Customers praise the professionalism and expertise of the staff, particularly Genet Aline Omar and Daniel, who go above and beyond to ensure their clients' needs are met. The branch is also commended for its welcoming atmosphere, with the team described as friendly, knowledgeable, and willing to assist with any questions or concerns. Similarly, the North Las Vegas branch has received high praise for its exceptional customer service. The team, led by the exceptional Customer Service Supervisor Jenn Negrin and Branch Manager Abder Goulhiane, is recognized for their dedication, professionalism, and ability to handle challenges with grace. Customers have consistently rated their experience at this branch as five-star worthy, highlighting the staff's wit, humor, and genuine helpfulness. Overall, WaFd Bank is a trusted and reliable banking institution that prioritizes building strong relationships with its customers. With its comprehensive range of products and services, as well as its commitment to exceptional customer service, WaFd Bank has established itself as a standout choice for both personal and business banking needs.
Genet helped me today and was so nice and helpful. Thank you Genet and it’s always a pleasure to do business with Washington Federal.
September 2024
Amazing service at the Plano Branch! Genet Aline Omar and Daniel provide the perfect combination of professionalism while still making their customers feel like friends. They go above and beyond to help their clients. I highly recommend this bank for small businesses and personal accounts.
August 2024
Great customer service, Omar and Genet are wonderful and very knowledgeable