West Elm, a renowned furniture and home decor retailer, has consistently impressed customers with its exceptional service and high-quality products. The staff at the Plano location have been praised for their friendliness, knowledge, and willingness to go the extra mile. Celine, a staff member, has been recognized for her exceptional customer service, going above and beyond to help customers find exactly what they were looking for. Daibe, another staff member, provided a comprehensive overview of the best times to purchase, customization options, and post-purchase holding, ensuring a seamless shopping experience. Eryn, Mary Beth, and Penny have all been singled out for their outstanding service. Eryn was patient and understanding, providing valuable advice and suggestions to help customers find the perfect pieces for their homes. Mary Beth's expertise and attention to detail were invaluable, as she spent time measuring and ensuring the right fit. Penny, the store manager, was praised for her friendly demeanor and efficient handling of delivery arrangements. The staff at this West Elm location work cohesively, with each member helping the others to ensure customer satisfaction. Customers have consistently expressed their appreciation for the personalized attention and the store's commitment to resolving any issues that may arise, as exemplified by Maggie's handling of a mix-up with an order. Overall, the West Elm store in Plano has earned a reputation for exceptional customer service, knowledgeable staff, and high-quality products, making it a go-to destination for home furnishings and decor.
Every time we have visited this location, the staff have been very helpful. Celine, a staff member, went above and beyond to help customers in front of us in line. When it was our turn, she searched the whole store to find what we were looking for. Very satisfied with West Elm products as well.
March 2025
The customer service at this location is top notch - Mary Beth in particular is awesome. I will absolutely give them my business again in the future.
October 2023
Been shopping here for years. Parking is a pain but it’s worth it. Nick is amazing