Discount Tire in north Port Arthur, TX, is a trusted tire and rim shop known for its excellent service and competitive prices. Customers appreciate the wide selection of popular tire and wheel brands available, along with various services such as tire installation, rotation, balancing, and free flat repairs. The staff is often highlighted for their helpfulness and respectfulness, especially a clerk named Gavin and a customer care representative named Austin S., who have received specific praise for their professionalism and dedication to customer satisfaction. While some customers have faced issues, such as incorrect tire orders and a faulty TPMS sensor, the management, particularly a manager named Tyler, is noted for taking responsibility and ensuring that concerns are addressed, often compensating for any inconvenience caused. With a commitment to getting customers back on the road safely, Discount Tire aims to provide a positive experience. Overall, many recommend this store for its good service and the willingness of the staff to go the extra mile to meet customer needs.
Hands down the best customer service. I will never go anywhere else. They will help you anyway possible without making you feel like your bothering them.
January 2025
Scheduled appointment in and out with 4 tires in 35 minutes
December 2024
Didn't get the tires right and have not put the money back on my card,very unlikely that I'll be doing more business with them in the future.
