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February 2024 by Jay deleon
I just want to give a big thanks to Joe o I came in with a engine check light and he was more then helpful he explained why it was doing it and helped solve my issue Within 5 minutes ???
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November 2023 by Virgilio Davis
Words cannot express the welcoming feel I get when I arrive at this store at 23840 F.M. 1314 in Porter, Texas. On many occasions, I have been greeted with a friendly hello and treated with a kindness. I commend all the employees, from Shelly to, Joe, the other Joe, Danny, Yvonne (I think is her name) one could not go to a better auto part store. On other occasions, I have recommended my friends to go this O’Reilly for best help and they have provided it. My bestie came in crying after her car would not start and the employees noticed it was her battery. The store was filled with people and she stated that they got her going and on her way even though it was rush hour. Since then, I have recommended all of my friends to this store. I love walking in and having the employees holler at me from across the store and make me feel like the TV show cheers (Danny, Hondureño) where everybody knows your name. This is an indicator of great management and intent on customer service! Please recognize these employees for their work and and providing an atmosphere of customer care in positivity. As to people looking for a quality store with a winning atmosphere an catering to bilingualism, I whole heartedly recommend the O’Reilly auto part store at 23840 F.M. 1314!!!
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October 2023 by Capescbx Capescbx
They had what I needed and were nice, but the price seemed high. Bought it anyway as I was already there. Called NAPA later in the day and found I paid almost DOUBLE!Two stars for being nice.
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August 2023 by Lee Hazlewood (Black-Tie Auto Detailing)
Good decent selection of auto detailing supplies, and of course auto parts and more! Been going to the Porter, TX location for 17yrs now!
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August 2023 by Vikki Squires
Employees don’t really feel like they wanted to work
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June 2023 by TheNarrowWay
This place is fantastic! They were very pleasant, knowledgeable, and extremely personable! Very friendly place to shop for auto parts! Jodee was fantastic, best auto parts experience I've ever had!!! I will be returning for all my auto parts needs to here from now on!!
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June 2023 by Maricela Moreno
Bad customer service!! Went to get our battery checked, they lied to my husband stating our battery was good, we took it to a different O'reily they actually took the time to test it! It was not a good battery! They printed the receipt from the machine stating we had a bad battery.
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June 2023 by Jordan Allison
My little brother is trying to get a first time job and they demand he have at least 3 non relative references when he's never worked before and demand that the references have to respond to them before they can hire him
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June 2023 by Jonathan Michael
Alex was ridiculously off putting, rude, and unprofessional. Very unhelpful, never looked me in the eyes once, and I only got like three words out of him.
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May 2023 by Sean Radus
These guys always have what I need and are very helpful
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March 2023 by Stacy Crittenden
I always buy my parts from another company but it was going to take two weeks longer to get a part from my usual place so I purchased from oreilly. My parts were shipped and supposedly delivered on a day my husband and I were outside working in the front yard. No delivery truck ever came so I went to oreilly to report my package shows delivered but didn’t arrive. They would not do anything about it but file a claim with UPS who promptly closed the case stating it was delivered. Which I don’t doubt it was but not to me. Oreilly did absolutely nothing so I was out quite a bit of money and still had to go elsewhere and rebuy the parts. I have NEVER had a large company like that not reship the item and then take it up with the shipping company. Absolutely horrible customer service and flat out kept my money and I got no product. They had a chance to win a customer and all of their friends because they are 3 minutes from my house. However, now, I will go out of my way to not purchase from them ever again and I will make sure to tell everyone I know about their actions as well. I can not explain just how ripped off I feel by them.
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February 2023 by Janet Baltierra
Needed my battery changed and since it was raining, the guy said they had a policy that didn't allow them to go out and help.. bummer since I had to go to Auto Zone down the street and get it done
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February 2023 by Lisa Carrasquillo
Went in for brakes for my car and Joe helped my dad and me. He was very knowledgeable! Thank you!
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January 2023 by G-Money G-Life
Probably an okay place but the time I went I needed to know where my alternator was so my dad and me could replace it. When I asked the guy if he could help me identify where it was at his only comment was "you shouldn't try to replace it yourself if you don't know where it's at". I get why that's good advice, but there's a better way to say it. For all he knew I've switch fifty alternators and just didn't know this vehicle well. Not very helpful advice.
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January 2023 by beatriz solorzano
I will never go to this O’Reillys ever again so unprofessional I walked in the guys are on their phones. I asked the guy by the name of Alex to help me and he said he couldn’t I did not make a purchase I just walked out….
