Home Improvements near Prosper, TX

“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”

“We purchased a door from Love That Door for our new build. The process of ordering was smooth. The door arrived within the time frame they provided, and the door quality is exactly what we were expecting. We did have them come out a few times to
make small adjustments at my builder's request. I was pleasantly surprised they were happy to come and make any adjustment needed. The door looks great and is a great piece for our new home.”

“One of the best teams in the metroplex. Had a wonderful experience with John in the hardware section this morning I came in with a couple of drills and was looking for batteries and he looked at the tool combination and asked me a few questions and was able to find a deal going on that saved me over $100 and got me a better set than what I was trying to piece together on my own.

Karen customer service made the return process super simple she was very kind and respectful just a great team all the way around.”

“Always could find all my hardware supplies at this location. This locations is always stocked and the staff would go out of the way provide any help or guidance you may need. Look for good deals over the Thanksgiving and year end holidays.”

“Curbside and garden center team are amazing at this location! Had to pick up a whole bunch of landscaping materials and those teams were very helpful and patient with my complicated order.”

“I wanted to give a shoutout to this location the Store Manager Bryan took the time to help me pick out chicks and some were ones that weren’t sexed so we tried our best to see if we could figure out the pullets. But I appreciate the time he took with me and went above and beyond. I shop here weekly and truly they have the best staff !!”

“Going to take a moment to commend Lowe’s and particularly this store. I’ve been pleasantly surprised by the merchandise, staff, service and now I need to give a big kudos to the team for the Memorial Day presentation in the parking lot. So tastefully executed. If you have not seen it yet you should swing by. It does a great job of honoring those who paid the ultimate price….WELL DONE LOWES!!!!
Best I’ve seen in retail.”

“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.

I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.

It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.

A fantastic experience overall!”

“I would just like to say that I’m very pleased with the hardworking staff at this location! I come in quite often to get supplies and leave out with a smile on my face.
I would like to point out that Lenea exudes so much knowledge, very prompt, friendly, and hard working. Each time I come into the store, she’s very pleasant and helpful with finding things. I’m not sure if she’s a Manager, but having staff like herself helps me to understand why my experience, at Home Depot, is always a positive one.
I’m very glad that I decided to move into this area and to be in close distance of Frisco’s Home Depot. You have definitely gained a forever customer. Thank you for all of the help and hard work!”

“This Lowes I consider to be "my" location. Today, I went to the flooring area to ask if my family room and master bedroom laminate flooring was under warranty. It's been three years, and I thought when I purchased it, Pergo had a guarantee and figured I'd check. The young lady working was as helpful as possible but could not find the sale but was determined to help. She said she would get someone who might be able to help. The second young lady found my sale, she printed sales details, and provided instructions on how to file the claim. The first lady's name was Rheagan, and the second was Valerie. Rheagan and Valerie were over-the-top professional, courteous, and friendly. Both liked their jobs.”

“I worked this store for three years. Store was awesome when Wallace was store manager. Then they hired this young asm oh he was a prick very arrogant and very selective if you catch my meaning. Then a new asm Brian I believe OHHHH BRIAN BRIAN BRIAN I KNOW WHAT YOU DID WHEN I LEFT THAT DAY. It’s okay since then the store went down hill. All I can say is I prayed about and Brian guess what you’ll be walked out pretty soon too. Everyone else is awesome MANAGEMENT JUST SEEKS RETALIATION A LOT.”