Longo Toyota Parts Department is highly praised for its excellent customer service and straightforward buying experience. Customers often drive long distances to visit this dealership, valuing their professionalism and honesty. Many reviews mention that the staff listens carefully to customers’ needs and avoids pressure tactics. Salespeople like Edwin, Tony, and Mike are recognized for their helpful, friendly, and caring approach, making the car buying process smooth and enjoyable. Several customers highlight the dealership’s transparency, with clear pricing and no haggling, which adds to their positive experience. The dealership is known for going above and beyond, such as running to get dinner when customers were waiting or providing rides to and from locations to help with paperwork. Harvey, a director at the dealership, receives special praise for his sincere and professional handling of issues, including resolving mistakes and offering to go the extra mile, like driving to a customer’s office to sign documents. Customers also appreciate the dealership’s commitment to finding the right vehicle, with some traveling from other cities because of their good prices and availability. Repeat buyers share their satisfaction with the quality of service, fair trade offers, and great pricing on multiple vehicles. Overall, Longo Toyota in Prosper is regarded as a trustworthy and top-rated dealership, with a family-like atmosphere and a reputation for caring staff and excellent customer experiences.
Tony provided great customer service. I really enjoyed the buying experience with him. I would definitely buy from him again!
April 2023
Very professional,friendly service advisers in special Mr Weston Wallace.Very reliable dealership.
December 2022
Brandon was great help to me. Even though he was not able to get the part for my Lexus, he was able to help me out big time and get me with the person I needed to talk to!
