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September 2025 by Brandis Thompson
Lucien was absolutely amazing. He spent time showing me different units and giving me the attention that I needed. This is my second time using this storage facility, and I’d recommend it.
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September 2025 by Cher Nakachi
Customer service good when there is someone there but they do not have enough flatbeds. Twice I went today and they had no flatbeds
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August 2025 by Dena Dixon
Andrew was very helpful!
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July 2025 by Leslie Spencer
The customer service on this property has been superb! However the property itself needs to resolve the issue of the elevator being consistently broken for those of us that are on a second floor unit. In a one month time it has been down three times.
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July 2025 by Mrs. Pickrell
We've been renting at Prosper Public Storage for quite a while now because it's very close to our house, and we love it and their staff specially Kurstin and Lucien are awesome, they are very friendly and very helpful to us, and would highly recommend them and this Storage to anyone...
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July 2025 by JBP
We love this storage facility and its local staff, especially Lucien and Kurstin have been so helpful in meeting and exceeding all of our needs as tenants. The facility is well maintained, clean and always accessible for us as we need it.
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July 2025 by JD 09
Been meaning to send this and forget. Kristy the manager was very helpful and kind. helped with move in months ago. Help find good unit. thanx
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June 2025 by Evan Rogers
Such an easy process to get started. Kurstin is always attentive and helpful answering any of our questions. Thank you guys for creating an enjoyable place to do business.
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June 2025 by Maddie Coleman
Upon arriving at the property it was very well kept and maintained. Kurstin was very helpful and kind with all of the questions I had!
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May 2025 by Jeff Smith
Our experience with Public Storage was exceptional. We worked with Mac and she was extremely helpful and courteous.
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April 2025 by Waqar Tahir
The customer service is top notch! Stephanie helped me find and rent the perfect space.
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April 2025 by Yemi Salami
Very helpful and easy
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March 2025 by Aaron Kannowski
I've been renting at this location for over 10 years. I'd really like to give them five stars, but as of late the property has been neglected. The most urgent of these issues is a leaking roof. When it rains, the vacant unit directly next to mine has a puddle on the floor and so does the area in front of the elevator.
I've stopped by the office multiple times, but nobody is ever there. I've tried calling and leaving messages. On the one occasion someone actually returned my call, they put a lock on the unit that was leaking (removed it from being rentable), but then a few days later, the lock was removed and the unit was again available for rent. It has since rained again, and the roof is still leaking into that unit.
There are many other issues I've had with this property, but I'll leave it at that in hopes that someone at the company reads this and finally does something about the roof.
I'm considering moving to a different facitlity, but this one is a great location for me, and I access my unit almost daily. Having to drive a farther distance, as well as having to move a ton of stuff, is very undesirable. If I can't trust that my stuff will stay dry, though, I might be forced to move.
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March 2025 by Andrew Durfee
Loma was amazing to work with. We came in wanting a tour of the unit we wanted and she walked us through the facility and helped us find one that fit our needs. Amazing service and very helpful. Thank you Loma!
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February 2025 by Whitney Morgan
When I came to this location I did not like anyone at Public Storage that I had to work with. I was lied to to get me to come to this facility and I could never get ahold of anyone at this location even when I showed up in person everyday. Now I am working with Kursten which is a blessing. She is very friendly and if she doesn't know the answers to my questions she will find out and come back to me immediately. Also everytime I am at the location and she is at work that day I always see her at least once. She gets a gold star from me.
