Bank of America (with Drive-thru ATM) is a branch noted for its helpful and welcoming staff who are considerate of clients' time. While visits may not always be super fast, the team works to make the process as efficient as possible. The branch receives particular recommendation from international students, for whom opening a new account is described as a very positive and surprisingly easy experience, often taking less than 30 minutes with minimal documentation required. Clients report having access to online banking immediately and receiving their physical card quickly. The staff is friendly, attentive, and provides useful advice. For account and credit card services, the relationship managers are very welcoming, contributing to a strong trust factor. The branch follows enhanced cleaning procedures based on CDC guidelines and may have temporarily modified hours, encouraging clients to check services online. All in all, it is a recommended branch, especially for new international students.
This is by far the worst customer service or shall I say no customer service. I made an appointment to see Anthony C. When I arrived at the branch 10 minutes went by before someone acknowledged I was there. At that point I was told that’s Anthony no longer is employed there. This is so frustrating.
February 2024
Worst customer service you could ever imagine. I am done with this branch.
February 2024
We needed to wire money, and were told that they don't have banker.
