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April 2025 by Nathan Stumpf
This branch has not fixed this broken glass for 2 years................. 2 YEARS. Ridiculous.
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December 2024 by Malik Waleed
Pathetic service by one of the lady. Wanted to open a joint account. Won't recommend this specific branch.
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July 2024 by Crystal (shieldmaidentravels)
Is the managers only job to stand there and say hi? I should’ve got his name but he was very unhelpful. I ended up going to another chase location that was able to help me with what I needed without any issues.
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July 2024 by Claudia CM
Terrible customer service. Do not recommend.
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June 2024 by Craig Gardner
Absolutely terrible service. I will be canceling my account. If you can't cash a check from one customer to another customer, why do you even exist. It was under a thousand dollars. Melissa Velazques and Matthew Ellis were no help at all.
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April 2024 by Wendy Umanzor
If I could give a 0 I would worse bank and worse branch the guy there didn’t even know how to process a withdraw
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March 2024 by Yolanda Roa
Good service
No appointment required
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March 2024 by Edgar Miranda
Scheduled an appointment. Got there a few minutes before and was told that the banker was busy so I was told to wait in the lobby. I waited for at least 30 minutes before asking one of the front workers if I could reschedule for later that day and he said the next available appointment is next week. I saw at least 2 other bankers available while I was there, one chatting with a co-worker, but I guess they weren’t available either…
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October 2023 by Bao Tran Nguyen
Today I went to Chase Bank 1505 E Belt Line RD, Richardson and met Mr. Qui Dao. He communicated with me and my mother very well, guided me every step of the way and I felt very satisfied
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October 2023 by K Fears
Horrible staff and customer service.I stood in line 45 minutes, then another lady of a different race came in and they informed her that the system was down! Noone felt as though I needed to know that information. I do not plan on ever going back to this branch!
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July 2023 by Megan Robertson
MARIA is very rude and will go out of way to make it inconvenient for customers; will no longer visit this store because of her and her behavior
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June 2023 by Trx_702supperchard
I make an appointment online 1 week before the day i came because my work schedule is too busy. I took day off to bring mom there to open her account then the time i show up they said the one i meet she off on that day ! They support to email me or text me to let me know about that. That’s so awful her name is Melissa Velazquez
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June 2023 by jahangir babar
Went there to open business account. Rep Qui Phu Dao doesn’t know how to treat & talk to customers.. shouldn’t been working there.
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May 2023 by mzee singh
Good costumer servicing. Always better experience .
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May 2023 by Maniesh Singh
Good costumer servicing. Always better experience .
