Custom Jewelers of Richardson is a family-owned and operated jewelry store known for its one-of-a-kind designs and excellent customer service. The store offers a wide range of jewelry, including pieces in Sterling Silver, 14k gold, and platinum, featuring diamonds, precious, and semi-precious stones. Their in-house repair shop provides services such as ring sizing, stone replacement, watch batteries, and custom design work. Customers appreciate the friendly, honest, and knowledgeable staff who go above and beyond to meet their needs. Many reviews highlight the quick and quality work, with some mentioning that jewelry was completed ahead of schedule. The team is praised for clear communication, especially during custom orders, making complex processes easier for customers unfamiliar with jewelry. The store also offers a recycling service for gold and stones, transforming old jewelry into new, personalized pieces. Although there was a minor miscommunication about pricing in one case, staff quickly resolved the issue, demonstrating their commitment to customer satisfaction. Overall, Custom Jewelers of Richardson is highly recommended for their expertise, friendly service, and dedication to creating and repairing beautiful jewelry tailored to individual tastes. Customers leave feeling confident in trusting their jewelry needs to this reliable local business.
I saw that one stone was loose in my ring and got it checked before things went from bad to worse. They checked it right in front of me and fixed it in no time. The cost was fair, and I felt better about wearing it.
June 2026
Trustworthy and great customer service. Thank you for repairing and resizing my mother’s family heirloom ring.
January 2026
Very friendly and helpful staff, they did wonderful work.
