Lowe's Home Improvement in Richardson, TX, is a go-to destination for all home improvement needs, including gardening supplies, appliances, paint, and patio furniture. Customers appreciate the helpful and patient staff, with many highlighting specific employees like Felix and Daniel for their exceptional customer service. Shoppers often receive assistance with project ideas and product selection, making their visits enjoyable and productive. However, some customers have reported issues with delivery services and pricing discrepancies. One customer experienced a delay in the delivery of a tool box, while another faced confusion over the pricing of garden chairs. Despite these challenges, many customers express satisfaction with the overall experience, praising the professionalism of sales associates like Tammy and the support from the Pro Desk staff, particularly Patrick. Overall, Lowe's strives to deliver quality products and customer service, ensuring that shoppers receive the help they need for their home improvement projects.
This store is always organized and clean for a hardware store. Also a very friendly and helpful team.
May 2025
This is my favorite Lowe’s, I’m here a lot. Mel works in the garden section and he is so helpful! He helped me load the heavier items in my car and find the flat cart I needed. It’s people like Mel that make this Lowe’s a personable experience.
May 2025
Staff is very professional and helpful Store manager is always very polite and friendly
