North Central Ford - Service & Repair is dedicated to providing excellent service for all Ford vehicles. Located conveniently, the dealership offers extended service hours, a complimentary shuttle service, and loaner vehicles for customer convenience. Their team consists of Certified Ford Technicians who are skilled and knowledgeable about all Ford models. Customers appreciate the personalized service and proactive updates on their vehicle's status. While many have praised the service, experiences vary. Some customers have noted delays in service, particularly when appointments for repairs were not executed as expected. There have been instances of miscommunication regarding the nature of repairs needed, leading to frustration among clients. However, the service manager has been proactive in resolving issues and ensuring that customers receive the attention they deserve. Despite some hiccups, North Central Ford's staff is often described as friendly and professional. The dealership also offers complimentary car washes with service appointments, adding extra value for customers. Overall, North Central Ford aims to ensure customer satisfaction, although there is room for improvement in communication and efficiency during peak times.
It feels like I've been to every Ford in Dallas. The Richardson location is the best I've come across. Over Frisco, Plano, Mesquite and Dallas Richardson is the best for me. Daniel is awesome always makes sure my service is good. He's been my service agent for my last three visits. I will definitely be back.
January 2024
Jim Ayo and the service department technicians always do a great job taking care of me/my cars. 2020 Ford Explorer Limited & 2019 Ford Taurus Limited. North Central Ford customer for 10 1/2 yrs.Services: Air & cabin filter replacement
January 2024
Great customer service, Roy is always awesome and thoughtful while providing recommendations on service packages.
