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May 2024 by HEY IT'S ME
Thank you Ivan Jimenez for helping my husband and me with our loan process. Thank you for your patience and dedication to the members of the Texans. We recommend them to all our Hispanic people, go to him...
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May 2024 by Michelle Devine
Had amazing service yesterday with Shauna (I think name) with my on line banking issue. She was patient and extremely helpful! Always have great service at the Campbell location when I go there too!
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May 2024 by Sergio Velazquez
Very pleasant and helpful on the phone.
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May 2024 by Brad Long
I have been a member since 1969 ( yes, that's 55 years) and i have never had bad service. Always get what I need and always walk away with a smile. Keep it up TCU!
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May 2024 by Elida de Obaldia
Candace helped me open a debit account and was a pleasure to work with and very helpful.
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April 2024 by Raymond Goggins
Service is always great
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April 2024 by Sam Addo
Great experience working with the team today. Not only did they understand my issue, they recommended a better solution that I was not aware of prior to my call. Great job!!
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April 2024 by Yvette Orea-Kohavi
THANK YOU SO MUCHNOHEMI!!!!You are the best service I have ever had with Texans Credit Union Credit card services.It feels great to finally resolve my problemYour patience , professionalism, and kindness made ALL THE DIFFERENCE.Forever Grateful for your help and services.BlessingsYvette Orea-Kohavi RDH
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December 2023 by L C
Last week, I opened an account and Ivan made the process super easy and quick. He was relatable, friendly, professional and down to earth. I intend to bring my family in to open accounts as well!
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December 2023 by Havi Frost
Texans has an excellent team who are always willing to go the extra mile for customers. They prioritize people over having short calls times and it shows!
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December 2023 by Mr. Shah (Sunny)
Through various ways I have been connected to Texans Credit Union for several decades. I am a loyal shareholder in good standing.For several decades, I have visited my local branch on Campbell road, had good relations with the staff, managers for decades. I Was proud of the caliber of customer service Texans had.This year, I have experienced, seen the level of customer service quality diminish, and high employee turnover rate at the Campbell location. I believe this compromises the banking relationships with shareholder members.Just recently, I visited the Campbell road branch which has left me deeply hurt, offended, scared and not whole.I brought awareness and more info to management about this incident, that Shareholder members like myself should be treated fairly, not discriminated against, accommodated for their handicaps, allowed to ask question or concerns without being bullied into silence using personal attacks, wrongful accusations or other acts to incite and lead negative acts against a shareholder when he had done nothing wrong.I encourage action by Texans executives for for more oversight, and better leadership training, including de-escalation training, ability to listen to customers and concerns , Americans with Disabilities Act education, Civil Rights issues including discrimination, sensitivity training to handle minorities, for employees especially branch managers , so all shareholder member owners including myself are protected from financial and CSR perils due to poor management/service and abuse their leadership /roles. Thank you for reading my review and your understanding .
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December 2023 by Sunny S.
Through various ways I have been connected to Texans Credit Union for several decades. I am a loyal shareholder in good standing. For several decades, I have visited my local branch on Campbell road, had good relations with the staff, managers for decades. I Was proud of the caliber of customer service Texans had. This year, I have experienced, seen the level of customer service quality diminish, and high employee turnover rate at the Campbell location. I believe this compromises the banking relationships with shareholder members. Just recently, I visited the Campbell road branch which has left me deeply hurt, offended, scared and not whole. I brought awareness and more info to management about this incident, that Shareholder members like myself should be treated fairly, not discriminated against, accommodated for their handicaps, allowed to ask question or concerns without being bullied into silence using personal attacks, wrongful accusations or other acts to incite and lead negative acts against a shareholder when he had done nothing wrong. I encourage action by Texans executives for for more oversight, and better leadership training, including de-escalation training, ability to listen to customers and concerns , Americans with Disabilities Act education, Civil Rights issues including discrimination, sensitivity training to handle minorities, for employees especially branch managers , so all shareholder member owners including myself are protected from financial and CSR perils due to poor management/service and abuse their leadership /roles.
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December 2023 by Maryam M-Barnes
Excellent customer service. The Agent I worked with was helpful, knowledgeable, and patient. He helped me set everything up for my new car loan, and I couldn’t be happier.
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December 2023 by Christopher Burke
Hands down the best Credit Union. I have had all of my car loans throught them. Jason Stone is who i have worked with and also have referrred all of my friends and colleagues too. He is awesome Got me the best deal and most of all super friendly. Thank you Jason for everything. I will continue to refer everyone to you.
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December 2023 by Edwin Stubbs
Lamario took my call for a couple of account changes & ended up making my whole day better. It's such a nice experience when you reach someone that actually cares about his customers & people in general. Great human being!
