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January 2024 by Rachel Grace
Addie is the best! She went above and beyond to help us with everything we needed for our move.
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January 2024 by Yanira Ferez
It was a quick rental and an even quicker return. Jose and his team were great!
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November 2023 by Corey Dalton
Staff was unknowledgeable and unwilling to help. Tons of inventory however wouldn’t allow for any one way uses.
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November 2023 by boice anderson
Tried to get some propane bottles topped off on 10/22. No one is propane certified. Why does it say propane service 7 days a week if that's not the case?
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October 2023 by Thelonious Johnson
Clean,professional
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September 2023 by paul D
If you wanna meet the dumbest employees that U haul will. higher, please visit this location. Besides there, horrible customer service and the lack of knowledge of knowing anything, and they're laziness is impeccable. Please visit this location. If you wanna visit a circus and look at a bunch of clowns.
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August 2023 by gayboy ofcourse
Terrible service from terrible ppl. The only people who cared and tried to help instead of laughing at customers was a black girl. I’m not saying they’re racist but they don’t care about you if you’re not white and sane. SMH it’s a shame to see the country we live in today.
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August 2023 by Tyson Williams
Very Professional. Miranda K. has absolutely wonderful customer service. She does great work.
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July 2023 by DeNeisha Bryant
TAYLOR IS AMAZING!!!! Only reason I gave it below average is because the wait is RIDICULOUS !! But that’s also my fault for moving on the weekend ? But like I said the manager Taylor is AN ANGEL, she took care of everything that the call center did wrong when I made the reservation & I didn’t spend an arm & a leg on the trailer & storage. So overall I probably would suggest this location during the week, any other day..ask for Taylor ‼️
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July 2023 by Antoine Harris
This is my go to location for renting U-Haul equipment. I mostly rent trailers from them, and have always had a pleasant experience and no issues with any of their trailers. Sometimes the wait to checkout the equipment is a little long, but everyone maintains a helpful and professional attitude and do as much as possible to take care of each customer's needs.
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July 2023 by Fardin Sushmit
The owner, Miss Taylor, is wonderful. She always greets people with a smile and knows how to have a great conversation. The rest of the staff are extremely kind as well. Every time I run into Miss Taylor or any of her employees, they always make sure to smile and greet me and ask if I need any help. I only had 1 issue and the staff was quick to fix it, even though it wasn’t their fault. The center is very clean and cool as well, it’s a great place to store your belongings. I highly recommend doing business here!
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July 2023 by Conner K
Had a reservation at the Plano location. Apparently a reservation is worthless because they didn’t have the trailer. Got told Richardson location had one. Waited in line an excessively long time to pay. Went to the trailer lot in the back and waited an excessively long time for an employee that never came. Had to find the correct trailer by license plate and hook up myself. Will avoid U-Haul at all costs after this experience.
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July 2023 by Katherine Elizabeth
Ethan was extremely helpful. He helped us get a hitch ready so we could pull the trailer we rented. The whole team was really amazing
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July 2023 by Katherine Pagitt
Ethan was extremely helpful. He helped us get a hitch ready so we could pull the trailer we rented. The whole team was really amazing
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July 2023 by Odai Elian
Very disappointingWhen you hire someone as a customer service who works with customers directly “ face of the company” make sure they respect peopleNot just sitting there playing with their phone and pointing with their finger when a customer asks where can I find this item!Very disappointing see all this hard work people do to have a successful business but then let someone like this ruin it for themThis happened today June 25 around 12 pm and it was a young lady with a mask
