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May 2025 by Germine Duhon
Eric helped me. One of the best experiences I’ve had speaking to someone representing Verizon. He went above and beyond to ensure I got the best service. Despite all the obstacles that stood in his way, he remained professional, patient, and polite. Eric is now my business representative for Verizon if I have any issues for my company
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April 2025 by David Hampton
My man Adan in the Verizon store coit road richardson texas. What an asset you have in him . I went in the store about an ongoing problem with my autopsy. Wasn't there 10 minutes and he had my password reset my autopay problem fixed and got me credit for 4 months of over billing. Very helpful friendly and straight up and that means a lot because I was fixing to cancel my plan and take my business elsewhere
because I felt as if the last guy I talked to had deceived me just to get another customer. Kudos for Adan and to Verizon for having such an honest employee.
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April 2025 by Scott M
Raylah was the BEST sales rep I've EVER had. Not even just at Verizon, but anywhere. The kindness, willingness to help, and the way she made the process so seamless made the night! Can't wait to receive my S25 Ultra! 💖
Thanks Raylah, for making my visit to Verizon so amazing!
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April 2025 by Kevin Blair
Jonathan Bradberry was awesome! Helped us out on several occasions building up our 6 phone family plan. Even helped my 85yo father navigate getting a new phone😃 5 stars plus!
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April 2025 by GHAITH SAADOON
Be careful from this location
This is third party Verizon store
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April 2025 by T S
We came to Richardson from out of town and needed help with our account. Our Verizon rep was Adan. He did a great job walking us through the myriad of options. Adan got our account all correctly configured and helped to also save us some money. Great job!
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March 2025 by Anne Patterson
I had the most amazing experience at this store due to Raylah Day. Her expertize and professionalism made my recent purchase seamless! Raylah spent so much time answering questions and concerns, looking for the absolute best deal available and throughout it all, showing such kindness and patience. There was not a question she could not answer, nor a problem she could not solve. She is an invaluable asset to this company!
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January 2025 by Danny Yu
Mr. Jonathan Bradberry was super professional and kind. Quick and simple process and explanation for the service. Thank you Jonathan.
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November 2024 by Talib Aljuboori
I would say , Big thank you
To Hassan Nori the professional sales man in Richardson Verison store who explained all the offer details for me and my family, so I decided to move from T.mobile to Verison and I got my bill went down from $360 for 4 person to $200 like family plan for 4 person and strong phone signal instead off weak and bad signal with T.mobile. Again thank you HSSAN NORI and I appreciate your Excellent Customer Service.
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October 2024 by Suresh Khanna
Friendly Staff
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September 2024 by Stoney
I called looking for the newest iPhone that no one in town had and Johnny F was the only person who said he would call me if a shipment came in. True to his word he did call and got me the phone when even the apple stores were sold out
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September 2024 by sandra emanuel
I stopped by the Verizon store today to pay my bill. Very kind gentleman assisted me his name was Darrion. He was polite, kind and helpful. It was quite an experience. Thank you Darrion for your professionalism.
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July 2024 by Patricia Ellefson
Eric was a true blessing! Such an asset to Verizon! Professional and efficient and so knowledgable. I was very pleased with my experience today♥︎
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June 2024 by Jordan Allen
Johnny was the best customer service experience I have had in a long time! He is informative and friendly. 10/10 would recommend!
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June 2024 by Crystal Flanagin
I started a pick up order for home internet online was pulled into a chat about cell phones which I ended up declining. The associate on chat told me I would get an email when my order was ready to be packed up. After a few hours I never got an email so I went to the store to see if it was ready. Come to find out the online agent via chat never sent my order for my internet through, so the helpful associate in the store set me up. First thing- he set up the wrong email address for my account. Second thing he listed my service address as the o neon my driver’s license even though I told him my current address. Third because he put the wrong address I had to go through an entire process with their fraud department sending pictures of my driver’s license and a selfie to verify it was me. FINALLY, the order was completed after a few more steps, and he sent me home. WITHOUT allowing me to set up a pin or telling me what pin he set up for my account. Now, I’m at home trying to get this gateway set up to get my internet on and no one online can help me because he set up incorrect information on my account so I am supposed to go back to the store to have him verify my identity all over again! Cherry on top of the worst week I’ve had in a very long time!
