Petco is a well-regarded pet store that provides a wide range of products and services for pets and their owners. Customers appreciate the helpful and friendly staff, who go above and beyond to assist with their needs. Several reviews highlight how easy it is to find what is needed, whether it’s pet supplies like pillows and cushions or specialized items such as saltwater fish. The store is praised for being clean, organized, and offering a positive shopping environment. The staff are often described as knowledgeable, caring, and attentive, making customers feel valued and supported. Many reviews mention the excellent customer service, including assistance with online support and support during stressful situations, such as grooming and handling urgent pet needs. Customers also note the store’s commitment to pet wellness, offering grooming, veterinarian services, vaccination clinics, and pet adoption programs. Despite occasional challenges, such as limited staff during busy times, the overall experience remains positive. Customers feel confident in the store’s management and their ability to find quality products at competitive prices. The store’s friendly atmosphere and dedicated employees leave a lasting impression, encouraging repeat visits. Overall, Petco in Richmond is seen as a reliable and caring place that provides a variety of pet-related services and supplies, making it a favorite for many pet owners seeking quality care and friendly service.
Excellent store nd staff super knowledgeable and friendly. You’ll always find what you need!
March 2026
I had my Grand-Daughter for the weekend And we caught a Lizard. Needed food and went to Petco who has baby crickets for sale. The Petco Team were educational, helpful and very kind. The lizard ate the crickets and the crickets remaining ate lettuce. All we're released on Sunday but Petco was awesome.
February 2026
Groomers did an excellent job with my puppies, will be back. Far better with details vs other Petcos.
