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March 2024 by Emily Hausey
This place is a complete rip off and the men that were there were incredibly rude to me.I came in to get some maintenance on my car so that it would pass inspection. I had a quote from them from the first time I came in that said about how much it would cost to fix. Immediately when I get there one of the guys makes a comment about where my dad is and if he or I brought the car in the first time. Then Another guy laughed in my face when I handed him the quote and called me sweetie and said that I should probably invest in a new car or talk to my dad because it would cost $1,000 just for them to figure out what’s wrong. The problem with this, is I’m 22 and married. They treated me like a incompetent young individual and made a lot of assumptions about me which was very offensive. I didn’t even say anything I was so annoyed by how unhelpful they were and how they were trying to rip me off , probably thinking I was a teenager they could take advantage of.I ended up taking my car to another shop owned by my friends uncle and it cost me $600 to get everything done including parts and my car passed inspection. There was no major issues with my car that should have costed $1,000 just to figure out. Very rude and overpriced .
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March 2024 by Carlie Ross
Christian Brothers were very quick at getting my car serviced. They were informative and walked me through what was needed on my car versus what was recommended by the manufacturer but could wait if needed. Great experience!
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March 2024 by Bradley Powell
Great experience! Thank you Eathen!
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March 2024 by Margaret Weaver
They took great care of my friend's car and worked hard to get it in quickly when it broke down. These are very honest and helpful auto shop. I would encourage others to utilize this business
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March 2024 by Willieboy
Solid work! Very thorough in their investigations into my vehicles problems and stand behind their work with an awesome warranty! From the first interaction to the last with them, they were overly kind, which is refreshing these days. Strongly recommend if you have any vehicle issues to check them out!
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March 2024 by Kevin w
Work completed was good, communication was iffy, but my biggest complaint, and you may find it petty, is the fact that it looked like the technician put greasy hand prints over 50% of my car, and not just the hood/engine area. Very disappointing.
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March 2024 by Daniel Blanchett
After taking my Jeep to another shop and them misdiagnosing the problem I was in a real bind. I called Christian Brothers in Roanoke. They were able to squeeze me in last minute on a Friday get it Diagnosed and fixed for me to pick up that night! Great customer service great experience!!!
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December 2023 by Josh Peerbolte
I went in because of a check engine light. After being quoted hundreds of dollars they offered a diagnostic exam for 117$. They told me this would solve the issue and did not go into details of what they were actually doing which was just taking pictures of different pieces of my engine and giving prices to replace them. An even larger bill. When I took my car to read the actual code it spit out, it was gonna be a cheap and easy fix for me to do myself. While I was charged $150 from Christian Brothers for no benefit to me, I fixed the problem myself for $4.
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December 2023 by Kim Wright
Location is convenient, appt times are kept, waiting room is comfortable for short turnarounds. I have bought tires here long ago, no problems.
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December 2023 by Amy Mendoza
We are new to the area and called around when our vehicle wouldn’t run. They were the most helpful and got us in right away and ready to travel to see family for Christmas ? Scott was great !
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December 2023 by chloe brookee
It was my first time going to this shop. Ethan had taken care of me , very welcoming and helped me out when walking in and out . They charged me for what I asked for and was told. Will be going again.
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December 2023 by Michael Nored
Customer service was outstanding and service was quick. The person who assisted me did not attempt to sell me any unnecessary repairs or products. I’m new to the area and have been searching for a honest repair shop. Looks like my search is over. I look forward to doing business in the future.Service: Vehicle safety inspection
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December 2023 by Thomas Harris
Great group at the Roanoke location. Awesome customer service.I got a state inspection and oil change/tire rotation. They finished quicker than what I thought.
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October 2023 by Shyanne Gines
Amazing. I went in after I changed my spark plugs at home to ask them a question about my coolant reservoir and to get their maintenance service to top off the coolant. They looked at it with me and provided me with some good information. They topped off the coolant and told me to come back when it was oil change time. I told them I would definitely be back after how kind they were.
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October 2023 by Jim
The carrier bearing went out on my 2015 Charger and apparently Dodge decided to make it where you have to change the whole driveshaft. Scott and his team worked with me to secure the part and keep the cost down.Service: Vehicle Inspection
