“They know what their talking about especially the tiny fellow and overall good people and everything is there just some things are specifically ordered plus with warranty if it comes bad.”
“Eh. Car battery tested “good”, but I knew something was wrong. The lady had to grab another guy to see if they could even change it, props for helping… and would have been
5 stars except for the attempted upsale on wiper blades that “looked old” despite me knowing they were actually the only new thing I’d literally just had put on with the recent oil change. Faded quickly in the sun? Hardly. But for a chick, yeah… I may not “know” cars… but I do know retail tricks. :) Would have been easier to sell me on something else (like my car battery?) haha
Tip for employees: don’t be too robotic on recommendations, thanks for helping with the battery. Even though your machine said it was fine… it wasn’t. It had been running for an hour, and it was 7 years old. Believe it or not… 7 years indeed. Had I not changed it and pressed to install, I’d have been stranded soon. That said, my new O’Reilly battery doesn’t have issues & the car starts great (once more!). Turns out, old batteries can cause a host of electrical problems for the radio, locks, you name it.”
“WOW! These peeps have it goin on. EVERY ONE has there act together. Knowledgeable, informed, understanding, caring and humble. Forget the other auto parts stores, this is your place. ?”