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“Its always a good vibe when you are being helped by some of the most professional people I have ever experienced. Whoever the Manager is definitely has a great team working there.”
“I recently opened up an account at the Rockport branch. They have been extremely helpful with many questions that I had. Their rates are very comparable to most other banking facilities. A few times I’ve been inside. I’ve always been greeted upon arrival with a smiling face and hello welcome to Rally credit union.
I did learn something new yesterday. They have no change counter and you must wrap your own coins for deposit or cash. I would’ve never dreamed that a facility that handles money does not have a change counter. They were kind enough to give me wrappers for my coins. I returned today and they gave me cash, but I also learned they do not accept loose change for cash. She was very kind and said she would do it today and I did appreciate that. I had five dollars in dimes, nickels and pennies that I could not wrap. I would have given her a five star prior to yesterday And the coin debacle. So far their customer service has been outstanding.”
“We are relatively new to the bank, but it’s always a kind polite experience that my wife and I enjoy. So far all staff are quite personable and do their best to satisfy everyone.”
“AWESOME Personal Service!!!!! Your personal banker!!!! WOW!! When do we get personal service anymore.... I found it here at American Bank Rockport. Thanks Joni and all of the staff for always taking care of my business and personal accts. Thank you for alerting me when you think something is wrong... love it!”
“Very friendly, and always go the extra mile. They were up and running the day after Harvey came through even though there was no power or internet anywhere. Great folks.”
“Desirae helped us with a bank transaction and she was a rockstar! Today customer service is becoming rare Wells Fargo and her service exceeded our expectations. Thanks”
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“My husband and I went into the Prosperity bank in Rockport, to open a new checking account. Gloria Vela helped us open our account. She was very nice and helpful, answering questions and we found it to be a very pleasant experience. Thank you Gloria!”