The Horizon branch in Rockwall is described by customers as the better location to visit. Reviews highlight that the employees care about customer service and are willing to help without requiring an appointment. Many report amazing and excellent customer service experiences, noting staff as very friendly, kind, helpful, accommodating, and sweet. One customer mentioned being seen right on time for a scheduled appointment and completing their transaction in about 20 minutes with no issues. The positive, fun, and friendly atmosphere is noted as refreshing, with some customers stating the service even improved their mood. The overall sentiment is that the staff knows what great customer service is and provides wonderful, efficient help.
Trying to get in touch with someone at this location, have called several times and no answer, TM took my also no option to leave a message. ATM took my debit card several days ago, no one has called me and no one available to answer a call.
December 2025
We met with Delores Burns and she was absolutely lovely! She was warm, kind, welcoming, and down to earth. She quickly clarified our options and efficiently helped our family with their various needs. Definitely would return to work with her. Thank you Delores!
May 2025
I walked into the bank, and without delay, Delores walked up to me and offered her assistance. Delores helped me and gave great advice. It was a pleasure meeting Delores. I highly recommend this branch. A+++++++!
