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February 2024 by HIGH FIVE CRANE 936-443-6826
My one and only complaint is breakfast time.Most other hotels start at 6 am,here it starts andv6:30am.Most contractors from out of town like myself prefer to be on the job by 7am.A 6:30 breakfast doesn't give enough time to eat and then drive to work.Please start breakfast and coffee at 6am.
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February 2024 by Pamela Readinger
Easy access from interstate, friendly staff, clean breakfast room, delicious breakfast, clean room, citrus bathroom products - phenomenalRooms: Spacious, clean, comfortable, warm (in the extreme cold of that night)
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February 2024 by Trane Nguyen
My first time in Dallas for tournament. Great service and nice atmosphere. Sandy and Him are my favorites.
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January 2024 by Visanou Kounlavong
My company uses it, so I also uses itRooms: Room was nice and clean, the bed was soft, the towels was very clean..Nearby activities: Shopping and foods/ restaurants
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November 2023 by Kimberly Willoughby
Service is always great, room and pool is good. Just had one problem this time with the hot water, there wasn't much of that at all. Had to take a cold shower, don't like that at all. It's very hard to get out of your driveway, the cars come fast .Nearby activities: WalmartFood & drinks: Macdonalds,
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November 2023 by Shannon Rovner
My daughter 18 year old booked a room online for her 20 year old boyfriend to come and visit her after the holiday. He lives out of state. After driving from L.A. She was harassed by the front desk for not being 21. I guess she booked thru a 3rd party and prepaid. Nowhere did it state that you had to be 21 or older to book the room. As if your not an adult at the age of 20 and you can't travel at 20????? I had to come up there and wait around while she switched the reservation to my name. So he had somewhere to sleep. It said nothing in the confirmation paper she received. It was a big hassle and an even bigger hassle that she made me waith there while the reservation was changed. Not okay!!! Do better for your customers!
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October 2023 by John Toth
A little dated but a decent place to stay. I’ve stayed at this location off and on for 8 years. The amenities are nice. Good free breakfast options. Excellent coffee machine. Fitness room is clean and everything works. Nicest indoor pool I’ve ever seen in a roadside hotel.Walkability: Lots of places to walk to for good food. Joe Willies is a favorite. Taco Casa and Whataburger are also less than 5 minutes walking distance for fast food.
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October 2023 by Anna Rivas
After driving 18 hours from Arizona and no one had rooms available I called in, the lady from front desk held the room for me without no notice. Gave us the room and called us immediately to make sure everything was ok in the room and to let her know if we needed anything. Had a great experience and very attentive and bed really comfortable and rooms really clean! Wish I got her name but she was working on Saturday 9/30 :)
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October 2023 by George Holmes
I gave the location a 4 because it’s in a high traffic area, not something they can control. The hotel is located around plenty of food choices, it was very clean and has an indoor pool and nice fitness center. Good value for the money.Rooms: Really clean, great tv lineup. Furniture is a little dated but clean.
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September 2023 by John n Loni Baker
This is a pretty nice hotel for just traveling through. And they do have a weight room. They have a pool, all the rooms have refrigerators and microwave. Coffee makers, hair dryers, fresh cow's pillows. So shampoo conditioner, body wash all the works. And it's pretty nice The breakfast in the morning is not bad at the biscuits. And gravy was great With Friday's bagels, cream cheese sauce, sage boiled eggs. Muffins, orange juice, applejuice. If you can think of it, they got it there for breakfast. I think it's safe to say that this is the Best Western in the area. LOL.
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August 2023 by Tickled Pink
We have stayed here more than 3 weeks in the past year. Some rooms are not so great, but the king rooms are very nice. Small pool, small exercise room, 2 washer/dryers available. A few good restaurants in walking distance. Breakfast is invariably the following: 4 cereals, bagels, muffins, yogurt, apples, bananas, waffles, breakfast taters, eggs, sausage, biscuits that may or may not be rocks and gravy that may or may not be watery. It is what it is...fine for the price, clean and staff is friendly.
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July 2023 by KRISTY PERRY
Had bugs in our room, had to change rooms by ourselves and my mother and I are both disabled, my Mom has a pacemaker and I'm on a cane and had to move all our stuff in the middle of the night and move that heavy cart by ourselves and was then all the way down the hall away from elevator and ice maker was on another floor, room was dark had to go get the light bulbs from the old room, the phone didnt work the baseboards in both rooms was nasty dirty, the sink was stopped up, the other two front desk workers on night shift wasnt helpful dont know there names an older lady and younger guy. The manager/owner never contacted me to apologize for the inconvenience and o my discounted the room 10% for that one nightBut despite all of that the rooms was quiet, friendly guest and the bedding /sleep was great and if we didnt experience the issues we had I would have been back for future use!!
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July 2023 by Kristy P.
Your location Best Western Plus Rockwall Inn & Suites 996 E Interstate 30, Rockwall, TX 75087 Hotel KRISTY PERRY 53 points 7 hours ago Had bugs in our room, (was toldd's by front desk lady they was water,bugs then next day was told they was texas crickets by same lady) had to change rooms by ourselves and my mother and I are both disabled, my Mom has a pacemaker and I'm on a cane and had to move all our stuff in the middle of the night and move that heavy cart by ourselves and was then all the way down the hall away from elevator and ice maker was on another floor, room was dark had to go get the light bulbs from the old room, the phone didnt work the baseboards in both rooms was nasty dirty, the sink was stopped up, the other two front desk workers on night shift wasnt helpful dont know there names an older lady and younger guy. The manager/owner never contacted me to apologize for the inconvenience and o my discounted the room 10% for that one nightBut despite all of that the rooms was quiet, friendly guest and the bedding /sleep was great and if we didnt experience the issues we had I would have been back for future use!! This is the Response from the owner ..still not apologizing never tried speaking with me, and the manager never spoke with my mom the lady at front desk did ..so again another lie being told..and never wrote their name on response!!! Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Bugs you saw in the room was a water bug. During summer time you will see water bugs all over in Texas. We try to do our best to control them. We continuously spoke explained to your mom during your 5 days stay about water bugs issues in Texas. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. Hope you will give us another opportunity in the future to provide you with better experience. Sincerely Manager
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July 2023 by amanda dean
The lady on night shift was very pleasant and welcoming. She went out of her way to assist us. The breakfast was awesome as well! Thank u from the bottom of our heart during our difficult time. May God Bless u!!Noteworthy details: Rooms were clean but smelled damp
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June 2023 by Fancy Duran
My family and I stayed here for four nights at the beginning of June 2023. The hotel was well lit and the rooms were nice and comfortable. Nice breakfast and beautiful lobby. The indoor pool was clean and awesome also.SANDY was such a blessing to our family. She went above and beyond to help us stay the next 3 nights. There was a cancelation and she called us at our room the 1st day we were supposed to leave and made sure we received the new room so we didn't have to find another hotel. She kept us updated on the new room and we had a smooth transition. I have a hard time walking and getting around so not having to repack everything and go on the hotel hunt was definitely a blessing. I give the hotel a 5 star rating but I give Sandy a 10 star rating! She deserves a raise! ♡♡ ALL of your staff was friendly and helpful. That to me is a big plus for any business. Thank you for a wonderful stay. We will definitely be staying again soon and will recommend this Best Western Plus to all of our traveling friends and family.
