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November 2023 by Jennifer Ratliff
Above and beyond customer service. Reasonable price and taking the time to explain what's going on and why. I was treated and talked to with respect. PERIOD!!! I will be coming back to get all my car needs taken care of. Ashley and Cassie you both rock. Thank you again for making this a positive experience
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November 2023 by Rose R
Very kind, professional, each time I have went to Brake plus in Rockwall on goliad &yellow jacket, it has always been a good experience, they show you everything & explain what’s going on if it’s more needed than what you came to get repaired. They do what they can for you, in my case this time Ashley was working with me, I didn’t have the total amount to complete my car repair, so to get me back on the road they repaired enough that I could get on my way and come back to finish the other repair work within 90 days or less. I was beyond grateful because I needed to be able to drive my vehicle safely. Thank you all at Brake Plus.
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November 2023 by Gracie Wheeler
I love Brakes Plus and always have a great experience there. Friday morning I didn’t have an appointment and I needed a Texas Vehicle Inspection. Chris greeted me with kindness, got me right in, they completed the inspection in less than an hour, and I was able to pay with cash. Chris and I chuckled that making change is “becoming a lost art.” I appreciate their friendly service and low wait times; I highly recommend!
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November 2023 by brooklyn cotti
These guys are awesome.. Ashley was SUPER helpful with explaining/communicating what was going on with my car and how they were going to fix it. She even scheduled a Lyft for me since I had to go back to work. Will definitely keep coming back to Breaks Plus.
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November 2023 by Brian Wacyk
Brakes Plus has amazing service in general.But, thank you Shelly Webb for your precise, courteous and amazing service while getting my AC condenser replaced. Thank you so much!
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November 2023 by Tony Stephens
The service there is incredible! Both of the staff working that day Chris and Ashley are truly involved in helping keep that high standard of service! I highly recommend this location!
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October 2023 by Sherry ORand
Cassie and Ashley were very friendly and knowledgeable. Cassie made sure to explain everything that needed to be done and gave me an accurate estimate on the cost. Ashley was very professional getting me checked in and gave me a very accurate wait time on my service. I go to them for all my vehicle maintenance. I’ve never been disappointed.Services: Tire rotations
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October 2023 by Sandeep Kolluru
You are the BEST! I am super impressed and you did it for FREE!I made an emergency stop today at the Brakes Plus in the last hour of business as my car brakes got faulty while driving from Dallas to Tennessee.They took me in and diagnosed the problem and fixed it swiftly. They charged me nothing and told me that it was a minor fix. They spent about 45 minutes as they performed multiple procedures.Mr. Wills, thank you so much for taking care of this and for your best customer service. You made my day!Your coffee was great too!
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October 2023 by Norma Martin
I had a great experience at this car shop! The staff were incredibly honest and friendly. They checked my car thoroughly and provided all the details of what the problem was without charging me anything extra. I'm grateful for their integrity and excellent service. Highly recommend this place!
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October 2023 by Alex Tolleson
I was very pleased with the service here.The manager Chris went over and above his duty to help me out with quotes and info on all repairs needed. And also helped with other concernsGreat place. I just recently moved here from Dallas and needed an honest mechanicAlex Tolleson
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August 2023 by Alexander McCoy
I actually didn't get service with them. I made an appointment to get service and the gentlemen at the front desk listened to the issue I was having and recommended another place that did what he felt I actually needed.I dig the honesty and not just taking my money cause he can. I will return to them for the future services that I can get there.
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August 2023 by Brandon Callaway
This is my new go to for ANY vehicle service! I will never go back to Kwik Kar locations. During my last oil change, Kwik Kar told me my pads and rotors needed to be replaced, telling me specifically that the rotors were in horrible shape. They wanted to charge quite a bit, so I called and talked to Ken at Brakes Plus. He asked me to come on in before I did anything so they can inspect my rotors. After inspecting my rotors, they told me they are not even close to needing to be replaced. Kwik Kar is out for money. They don't care about their customers. I recommend anyone who needs any auto services to go to Brakes Plus in Rockwall! They have a great team, are very knowledgeable, and will take care of you as their customer! I will happily drive 45 minutes to this location for anything I need!
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August 2023 by Daniel Cooke
Fast friendly service at a great price. Extremely professional and review all work with you before they start. Chastini was extremely helpful and a real pleasure to work with
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August 2023 by ShaniseK Randle
Edwin and Sébastien are fantastic!!!! Excellent customer service & always display knowledgeable expertise. Ms.Cassie is wonderful and super kind.Will always return for all my car services.
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August 2023 by Jonathan Avery
I called Brakes Plus in need of a wheel alignment and was pleasantly greeted by Chastni. The rep was well informed and was able to assist me with any questions I had. When I arrived to Brakes Plus I was greeted with a smile and professional demeanor by Chastni as she continued to help me with getting my alignment done. Thank you Chastni and Brakes Plus for being a great help!