Brakes Plus, founded in 1990, has grown to over 100 locations nationwide. The company takes pride in its philosophy of installing quality products with world-class service at a great price, while upholding core values such as integrity, pride of workmanship, quality, teamwork, enthusiasm, friendliness, and continuous improvement. Customers consistently praise the professionalism, honesty, and accommodating nature of the staff, who are described as great, nice, helpful, and respectful. Despite the sometimes long wait times due to the high demand, customers trust Brakes Plus to take their time and get the job done right, with the added convenience of a free courtesy Lyft service. The Rockwall location is known for its exceptional service. The general manager, Chris Stockert, has been praised for his understanding and willingness to address any issues. Customers have noted the convenience of the key drop option, allowing them to drop off their vehicles the night before. The shop is highly regarded for its ability to diagnose and fix a wide range of problems, often surpassing the work of previous mechanics. Customers appreciate the transparent pricing and the availability of online coupons, as well as the lifetime warranty on certain car parts.
