The Costco Tire Center provides professional and thorough service, with a warranty that can't be beat. Customers report friendly and awesome staff who are helpful in emergencies and explain processes clearly. The service is efficient, with tire installations often completed in about an hour. Great deals on tires are available, though some mention a little hassle with online order discounts. The main drawbacks are difficulty reaching someone by phone and typically having to wait patiently, sometimes on hard benches, as the staff manages both the counter and shop traffic. While waiting, shopping for samples or other items is an option, though service at other store counters like the pizza line can sometimes be slow. Overall, the value and service are considered worth it.
As others have said, difficult to get someone on the phone, but they don’t seem to have been given the staff to manage the phone and in-store at the counter. Friendly service, mounted and balanced four new tires in about an hour which I’d gone online and ordered to the store ahead of time ?
June 2024
Just lost the sale of 4 Michelin tires for a 4x4 Tacoma and will not be renewing my Costco membership as a whole. Just got the perfect tires to fit my need $700 cheeper at Walmart in Rowlett and received great customer service.
June 2024
Over three hours to install a set of tires with an appointment.
