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October 2023 by Martha Black
Had what I needed
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September 2023 by Carter Folkestad
They Put the shoe for the wrong price and wouldn't honor it
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August 2023 by Jessica Reedy
Store was clean and staff was polite. It was easy to locate shoes for both of kids and the clearance had great finds.
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July 2023 by LJ
Finally found a place where I can get some comfortable work shoes from. And I love them!
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June 2023 by Jno Wadle
Locally located in the Rockwall area and easily found via Google maps. The parking was close, readily available and access to the store was easy.The staff were courteous, friendly and helpful in locating the Sketcher shoes I wanted, in my foot size and the color I liked. After trying on a couple of pairs, I found the best fit for me.I am very pleased with my purchase and can recommend Famous Footwear for your next casual shoe acquisition.
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February 2023 by Jo Mason
Found a good selection of women's shoes. Very helpful and friendly sales staff.
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September 2022 by Fallon McKay
I fell down in the middle of the store which is super unfortunate as I just had surgery I’m pretty disappointed in the professionalism of the women working there as they went in the corner to talk as I picked up my walking bike and pretended that it never happened. My mom was checking out with 3 pairs of shoes and I was wheeling over to her and the lip on the floor caused me to go over my handle bars on my walking bike and it’s not like they didn’t hear or see it I was in the middle of the store. I’m pretty disgusted in their call to action. There is not one sign in the floor that states to watch for lip or anything along the lines of such a warning.
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August 2022 by Aaron E.
I went to FF looking for a specific shoe for my upcoming vacation. I had already been to 3 stores before coming here. Of course I waited last minute so no time to order. The Manager Amy went above and beyond to help me. She looked at other stores that may have had the shoe I want but nothing. She found a pair almost exactly like the ones I was looking for. Just a different brand. She was so helpful and delivered EXCELLENT customer service. I don't shop here much, but I will be coming back because of the customer service I received. Thank you Amy!! You are appreciated.
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August 2022 by Jr Luna
Came here to shop for some shoes they accused me of putting shoes on when they've been following me the whole 10 minutes I've been in there shopping or trying to shop do I need to teach our employees better at what they do
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April 2022 by taylor meyer
Was in there for 10 minutes looking around and the lady at the cashiers desk was on the work phone talking about personal stuff the entire time. I specifically only go to famous footwear because I wear a size 15 and I know they can type it into their PDA and tell me what shoes they have in the warehouse for me. That didn’t happen so I walked out. I was there 4/6/22 at 11am if you care to correct the poor customer service.
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December 2021 by Amy Gentry
Went in to purchase boots and actually purchased 2 pairs. Will definitely visit this store again. Store was clean and the employees were helpful.Do wished they had more of a selection in women's size 10.
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December 2021 by Kesha
Worst customer service. I went in the store to purchase a Christmas gift and the sales guy seemed to be annoyed when I asked did they have another shoe other than the display. There was another person in the store and she seemed to be either having a bad day or just wasn’t interested in helping me or my sister. I purchased but will never shop there again.
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October 2021 by Kathleen Sessums
Looking for women's dress shoes. Boot and tennis shoes is all I found. Not the Famous Footwear I worked for years ago. I was told by clerk that I can get them online. I said," I don't want to buy online. I want to try they on." Some things you have to try on before buying. Shoes is one of them. Went to Shoe Carnival. Found what I wanted. Shame. Brown Shoes is not the same. No wonder stores are failing.
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September 2021 by Bianca B
I had shoes shipped from here and the box was gross and dirty, there was no tissue paper, and the shoes were all undone and just thrown into the box. you should try checking the quality of the packed box before sending it out. you're just being lazy, sloppy and careless.
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September 2021 by Isaiah Simons
Love the store, love the attentive associates. Low inventory because of covid, but free shipping and a quick turn around really helps pad that aspect. Will definitely be back for Christmas this year!