Lowe's Home Improvement in Rockwall is a well-established store with a long history of serving customers. The store is known for being clean, easy to navigate, and conveniently located with good road access and plenty of parking, including handicapped spaces. Customers appreciate the wide range of products available, from yard supplies, grills, appliances, paint, nails, and power tools to lumber. Many customers have purchased plants like basil, rosemary, and lavender, finding them healthy and fragrant, and using them for practical purposes like deterring wasps. Staff at this Lowe's are generally friendly and helpful, with some standout employees praised for their excellent customer service and positive attitude. For example, one staff member was recognized for returning forgotten items to a customer in the mail with a kind note, highlighting the store’s commitment to good service. Another employee was noted for providing exceptional assistance, making a strong impression on a shopper. However, some customers mention that staff can be hard to find at times, and near closing hours, employees may seem eager to leave, which can make shopping less comfortable. The store maintains a clean environment, and restrooms are available at the back of the store. Customers have noted that prices are slightly higher than at competitors like Home Depot, but the quality and product selection are comparable. Some shoppers have experienced issues like receiving used or open-box items, but store staff are generally willing to resolve these problems quickly. Overall, Lowe’s Rockwall is appreciated for its selection, cleanliness, and convenient hours, making it a favorite for many local homeowners, despite occasional staff availability challenges.
I was helped out by Anthony today and honestly blown away by his service, if the rest of the staff at Home Depot were half as helpful / friendly as he is at Lowe’s I’d maybe consider going over there. He should be someone in a leadership position for how he interacts and helps customers.
June 2024
If you can find it and load it yourself, you’re good to go.
May 2024
Didn't carry the product I was looking for Harris scorpion spray
