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January 2024 by Leon Johnson
Outstanding! Poncho did an amazing job explaining the particular beds and different options. He is very knowledgeable on the products and the overall experience was top notch!!!! Thank you Poncho!!!!
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January 2024 by Teressa Davis
Great customer service. Have made purchases at this store at least three times over the past four years. Prices are reasonable making mattresses affordable along with being of good quality. The agent is very knowledgeable and has a great personality and sense of humor that makes shopping less stressful.
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January 2024 by J Bennett
Our salesman Zach was why we bought the mattress at mattress firm! He had more knowledge than any other mattress salesman I’ve ever seen. I didn’t feel like he was twisting my arm, or anything to buy a particular mattress. I would not go to anyone else, ever again, except, Zach!
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December 2023 by Shannon Hopps
Mad dash into town with 30 minutes before closing. Will we make it?? Unlikely. Enter: Zach- What a great guy! Managed our concerns, challenges and end goals with calm, friendly efficiency. We left 40 minutes later with a complete set up and the confidence we had made the right choice thanks to his guidance. Thank you, Zach for your help and a great shopping experience!
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December 2023 by Angie Neal
I called because I wanted to buy my son a new mattress something that was bigger because he had outgrown his full size bed… So I spoke with Nick at mattress firm and he was very nice and helped me over the phone and he was very pleasant to work with. I did have to go in the next day to sign the paperwork and do the financing, but he already had it all ready for me just as he said he would and he also showed me a different bed which I ended up purchasing… I just wanna say a big shout out to Nick for having such good customer service skills
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December 2023 by Laura Ashley
Zachary was very professional and patient with us. He listened to our needs and provided us options that suits our needs!He went above and beyond to ensure we left the store satisfied! Great customer service!
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December 2023 by Ana Velasco
Zach was very knowledgeable and patient when helping me choose my first mattress purchase. He understood exactly what I needed and most importantly was transparent on the type of mattress that doesn’t suit me. I’m glad I stopped in today.
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December 2023 by Q Dismuke
Poncho took great care of us! He knows his stuff. The store was neat and organized. We walked away happy with our purchase. No regrets!
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November 2023 by Michael
We bought a mattress from the fair and it was horrible. We had it for only a week before having to trade it out. When we went to the store Zach was such great help. He showed us lots a beds and accessories helping us pick out our perfect bed. Thanks Zack! Your awesome!!
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November 2023 by Steveo Forero
Great customer service. The sales person made sure we had a selection that fitted our needs and made sure that were able to fit in our vehicle. I recommend this location.
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November 2023 by Jennifer Hooker
We had a great experience, went in immediately greeted and showed us every option we requested and much more. Assisted with below, mid and above options within our budget and offered every opportunity of savings. We appreciate the salesman spending so much time with us and getting a deal closed that we have been working on for several years. Thank you!
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November 2023 by Blair Biggers
Came to this store with a manufacturer’s defect and was met by Nick. Even though my purchase was made at the Fair location, my issue was addressed and handled promptly and completely. Nick was very pleasant, knowledgeable and professional. Enjoyable experience!!
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October 2023 by Karina Z
My husband and I bought a mattress through a mattress liquidation store and 2 yrs later we realized we had bought a mattress with fiberglass .One day we felt very sick ,eyes felt heavy ,stuff in throats , running noses , and rashes breaking out in our skin . One night I turned on the flashlight with my phone looking for my charger and noticed shiny fibers like glitter all over our comforters ,our clothes ,our bed frame ,and all over our bedroom floor . After researching online and finding out the terrible side effects to mattress with fiberglass I immediately threw out everything mattress ,bed frame ,box spring ,comforter set . 4,000 throw all in the trash .We came into Mattress Firm and spoke with a rep named Zach. We told him out whole story and told him what we were looking for .He was very helpful ,he heard us out , and gave us such a great deal !Thankyou so much !! We truly appreciate all your help !!*Moral of the story is don’t cheap out and trust liquidation stores because it can come back and bite you on the butt later on*
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September 2023 by Blayne Savoy
Please be aware any warranty you file on a mattress is credited with no tax. You have to buy new Mattress at original sticker price plus tax and delivery charge! Also if you buy your mattress on sale, you have to buy replacement mattress at sticker price, No Sale Prices. BAD deal.
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September 2023 by Dawn Thompson
I am 76 and had absolutely no idea what mattress to buy. I was very blessed to have Zach helping me. He helped me find one that immediately relieved my pain and worked within by budget I had no intention of buying a mattress today. He was such a considerate, patient and knowledgeable young man. I ended buying one and am very anxious to get a good night’s sleep when it is delivered.
