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April 2024 by Lou Jean Beckett
Power went out just as I walked into the store. They helped me find the shoes I wanted and put them back for me to pick up later. When power was restored they notified me and I went and picked up my shoes. They could have turned me away at the door. Good service!
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March 2024 by Andrea Hauglie
Staff was super helpful and found my son shoes he loves … which is hard with a 13-year-old with very particular tastes.
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March 2024 by Mandy Livingston
Jennifer was terrific. She quickly and expertly found the perfect fit for our 7 year old.
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February 2024 by SyNergy
We came in to purchase a pair of baseball turf shoes for our 11U. Will is a phenomenal NB store Associate with a big heart. He asked who is our son’s favorite player…. Son replied Shohei Othani… Will said he can see a great player in our son’s overall look; he then asked what size our son is wearing…Will went and bring Othani’s shirt, paid $40 for it then gave it to our son! We told our son to search for Will once he becomes a MLB Player and thank him again. Baseball is Life!
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February 2024 by roadmick mick
The young lady who waited on me knew the New Balance line. She was very kind and patient and knowledgeable.
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January 2024 by Natasha Redic
Great customer service!
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January 2024 by Laura Marsala
We've purchased from this store twice now, and both times have been outstanding. My son has some extra needs when it comes to shoes, and Joe was very knowledgeable and helpful with getting those needs met.Today, my son and I came into the store with a wear issue (my fault), and Joe took care of us. He was VERY generous considering the issue was my fault and not with the shoe quality. Will definitely be returning for future purchases.
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January 2024 by pauline hill
I'm having to change my shoe Type they are very good at their job
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January 2024 by Steven Shulman
Very friendly and helpful. Great inventory. Bought NB pickleball shoes
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December 2023 by Carol Wheeler
Great fit.
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November 2023 by Heather Howard
The customer service and professionalism was amazing! I was greeted the minute I stepped in the store! They had a computer in the store that measures your foot, points out things like your arch to better help find the right sneaker for you. I didn't feel like they only wanted to make a $$ like some other places do so I didn't have a problem with spending the money I did! I will be back to NB Rockwall when I need a new pair of sneakers!
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November 2023 by Marsha Wallace
Great Customer Service! I was looking for a pair of 860s in a different color than what they had in the store. They were able to find it in another store and ordered them to be delivered to my house. They arrived within a week! Very happy with the shoes and the service!
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November 2023 by Janise
I was in a great amount of pain when I visited the New Balance store in Rockwall. LeAnne helped me to find the perfect shoe, as well as insoles for my combat boots. LeAnne didn’t make me feel rushed; she took the time to explain different options for me to choose from and she went above and beyond to make sure I got the care I needed. She was extremely knowledgeable and kind. I recommend this store to anyone needing help with shoes, and I hope you get the opportunity to meet LeAnne.
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October 2023 by Eno Fite
I'd had my previous New Balance shoes for years and needed to replace them. I went to the Rockwall location and was greeted immediately upon entering the store. I told the clerk what I was looking for/purpose and he took me to the area I needed to be in. After selecting several pairs, he measured my foot and returned with a couple of pairs. Unfortunately the shoe I really wanted wasn't in stock in my size/width but I tried it on in a wider width. I loved the shoe it was just to wide. As I'd worn my old NB in, I showed him the old insoles I used which were also bought from NB, and he quickly found what I needed. He ordered my new shoes, had them shipped to the house, and I paid for both the shoes and new insoles. Everything was done it a reasonable amount of time. My new shoes arrived about a week later and after putting my new insoles in they fit and wear great. New Balance is the only workout shoes I buy and the Rockwall location provides great service.
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October 2023 by Joker Angels
It was a strange experience for me since I'm used to buying quick, cheap shoes, so to have someone assist me through the entire transaction was honestly refreshing. I'm gonna have to break in the new shoes for a little while, but I appreciate the absolutely phenomenal customer service!I was a little clenching my pearls when I got the price of the shoes at the register, but good shoes don't come cheap.Wonderful store, convenient, and worth the 200 for nice shoes!
