New Balance Rockwall is known for its exceptional customer service and knowledgeable staff. Many customers have praised Joe, an employee who provides personalized assistance by using a 3D foot scan to recommend the best shoe models for individual needs. Shoppers appreciate the attentive service, with staff members taking the time to explain shoe features clearly and ensure that every customer's requirements are met. The store also maintains accurate records, making it easy for returning customers to order shoes over the phone without needing to visit the store. Overall, visitors have had positive experiences, highlighting the friendly atmosphere and professionalism of the staff. New Balance Rockwall is highly recommended for anyone seeking quality footwear and a great shopping experience.
I make it a habit to buy directly from this store. For years I have been going in there and the staff is always attentive and so very helpful. A great team there if you ask me.
September 2026
Finally found shoes that fit my wide deformed foot after failed surgery left it worse than before. The young woman that helped me at the Rockeall store was very patient and helped me to find just the right shoe. Can’t thank her enough for helping me to finally find a shoe that i can play pickleball in without pain... read full comment
August 2026
The staff are all very knowledgeable and professional as well as kind and welcoming. I went in for a specific shoe type and they took me right to the area. They went over the details of the shoe and its benefits. I will be back for my next pair!! Thank you 😊
