Tru by Hilton Rockwall Dallas offers a convenient and cozy stay with friendly staff and a great location within walking distance of many activities. The front desk staff is highly praised for their kindness and excellent service, making guests feel welcome. The hotel features clean rooms that are adequate for short stays, with some reviews noting the rooms are a bit small but functional. Pet owners appreciate the grassy areas for dogs and the availability of trash cans for pet waste, making it pet-friendly. Guests also enjoy the all-day coffee and tea bar, adding to the welcoming atmosphere. However, there are some downsides. The air conditioning units can be very noisy, with one guest describing it as sounding like a plane taking off, and some found the thermostat to be problematic due to its motion-activation, which made temperature control difficult. The beds are considered old and not very comfortable by some guests. The room amenities are limited, lacking microwaves and having overpriced snacks, requiring guests to go elsewhere for certain needs. The pool and gym are small, and the pool area, though having good seating, can be hot despite a breeze under the canopy. Overall, the hotel is seen as a low-frills but clean and quiet place suitable for short stays, especially for those traveling with pets. The standout is the friendly and attentive staff, which significantly enhances the guest experience.
Great hotel, friendly front desk people!! I traveled from Alabama visiting family. The location is great plenty of thing to do literally in walking distance
August 2025
The noisest air conditioner I have ever had in a hotel. it sounded like a plane taking off. I turned it off it still was noisy.
the room was fine, staff nice, breakfast ok.
August 2025
Clean room but missing a few things, no microwave in the room or on the floor. You have to go to the lobby to use the microwave. The snacks were grossly overpriced but you can use doordash or visit any nearby stores. I didn't like the plastic ice buckets provided. Its a low frills place.
