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August 2023 by Gabrielle Macon
I came to get a bracelet from this location and had the best experience! Maria was the sales associate that helped me and she was very knowledgeable, sweet and very helpful. Would definitely come back to this location!
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May 2023 by Myrna S.
Went into the store to pick up an online order and was ignored for over 15 minutes. My order was at the counter and they were free of other customers but refused to pay any attention to me. Would not go back. Definitely did not feel welcomed as a paying customer.
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February 2023 by shane haverfield
Big shout out to Linda helping my girlfriend out with multi things! Great customer service and very professional. Had to bring back an anklet that wasn’t to liking and she fixed it on spot!
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August 2022 by Adrienne Merritt
Cleaned some old jewelry of mine including an old charm bracelet full of retired charms. They were very helpful and put each charm in a separate bag with the retired pieces marked.
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July 2022 by Mary Eierdam
Their customer service is excellent. They are nice and polite.
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June 2022 by Dolores Robledo
I love to go into the James Avery Store in Rosenberg, the staff is always so friendly and full of smiles.
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June 2022 by Erica L.
This was my second time coming to this location and being helped by the same lady so I decided to give her a review. Clarissa has always been so helpful and pleasant and never had me feel rushed in deciding on my purchase. I've been wanting a charm bracelet from James Avery for the longest and finally had the opportunity to get one. Clarissa helped me by pulling out all the ones I liked and giving me all the time I needed to choose. I really like her and look forward to getting more charms to fill my bracelet with her help. I can't wait to pick it up today. My first charm is a pair of angel wings in remembrance of my sister who passed away in 2011.
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January 2022 by joreyna rodriguez
i had visited for several reasons regarding my jewelry including resizing, adding a charm, rearranging another charm, and then also for a cleaning. An associate named Susan assisted me and her customer service is the reason for me leaving my first review ever. Usually when i go in, it’s a bit of a wait and the customer service is “in and out” but she was SO patient with me and very helpful with everything while having such a positive attitude. i actually left the store smiling so happy for once. she definitely deserves recognition. i will be sure to ask for her on my next visit.
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December 2021 by jeremy valdez
Worst Customer Service! Dropped off a charm, one charm when they first opened to be put on my girlfriends bracelet and told me it will be ready by 5pm. I went out of my way driving a long ways since there isn’t one close to where I live and told me it won’t even be ready until the next afternoon. At least have some courtesy to notify the customers through email or something.
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November 2021 by Lora Cotton
Absolutely BEAUTIFUL jewelry at fairly reasonable prices!!! Staff is EXCEEDINGLY helpful!!!
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May 2021 by RONNIE SANCHEZ
Desiree gives great customer service and spot on soldering. She talks with you to find what you are looking for if not sure when you walk in she deserves a promotion if not that a raise in recognition of her hard work.
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April 2021 by Brooke Knight
Unfortunately, this store did not live up to its full potential. I went into the store twice this week. I spent around $300 both times I went. (totaling just over $600). I went in this morning to buy 7 charms for my charm bracelet and was thrilled that the charms could be attached by 5:00 today. In my past experience it takes a couple of days to soulder the charms onto the charm bracelet. I went to the location at 5:30 the same day to pick up my charm bracelet. The soulder job was an ABSOLUTE MESS. At the sugar land location you can not see any blemish on the pins connecting the charms to the bracelet, however at this location the pins are discolored (copper colored). The pins are also deformed in shape. My previous charm pins (from the sugar land location) are perfect circles and silver all the way around. I am very disappointed with the service I received considering the amount of money I have spent at this location. I would have rather waited 2 days for them to soulder the charms than have what looks like a COMPLETE RUSH JOB. In the future I will drive the extra 10 miles to the sugar land location. Yes, they have a huge collection of jewelry at this store, but if you are planning on getting charms put on PLEASE go to the sugarland location. I am not the only one who has had this complaint either.
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April 2021 by Meaux Brew
My wife loves their jewelry. I went in on this visit to get a present for her birthday. I had a pleasant buying experience for the item that I had picked. We both have other pieces of jewelry from here and are well pleased with them.
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April 2021 by Jennifer Orpitelli Gurnea
Great experience! Light and bright store, plenty of help and Kimberly was very helpful with my exchange. First Colony was OK (very busy with a longish line), but I'd choose this location for my next purchase.
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April 2021 by Amalia Montez
My favorite store love my new earrings
