James Avery Artisan Jewelry offers a wide selection of beautifully designed jewelry, including charms, rings, necklaces, bracelets, and earrings, all inspired by love, family, friendship, and faith. The jewelry is crafted in their Texas Hill Country workshops, maintaining a tradition that began in 1954. Customers visiting the store at Brazos Town Center in Rosenberg have shared mixed experiences. While some noted instances of poor customer service, particularly with one employee, others praised the helpfulness and professionalism of staff members like Maria, Sharyna, and Linda. Many customers appreciated the assistance they received while selecting items, especially first-time buyers of charm bracelets. The store also offers jewelry cleaning services, and customers have expressed satisfaction with how their jewelry was handled, including careful packaging of retired charms. Overall, James Avery Artisan Jewelry is recognized for its quality pieces and a range of customer experiences.
Trish was great she helped me find the perfect bracelet! Her customer service is awesome I highly recommend her!
July 2026
Colene was super helpful and friendly. It was a long wait due to the promotion which is understandable
May 2025
Thao was rude. Bad customer service. This was ky first time picking up my rings from getting cleaned, I wasn’t informed on the exact process. Thao looked at me foolish when I got up to her booth and didn’t know the proper steps to pick up my rings.
