PNC Bank receives mixed reviews, with some customers citing past issues with customer service and corporate policies. However, many highlight positive experiences at specific branches. Individual employees are frequently praised for being great, amazing, outstanding, and really good at their jobs. Customers report that staff are nice, friendly, and patient, taking the time to listen and solve problems quickly. They are noted for their helpful knowledge and for going to the next level with service. While some branches may feel understaffed, they are described as having a nice, supportive credit union feel that resolves issues effectively.
I've had some bad experiences with PNC customer service in the past, and some of the corporate policies still stink. However, the teller I've spoken with every time I've been here - Edda - is great!
October 2024
Monica Flores has been an amazing with helping us cash out refi & the knowledge she has was very helpful to us… we thank her so much for helping us out… we liked her when she worked for BBVA and now PNC Thank you for having her as an outstanding employee to so many
August 2022
This branch of PNC Bank. Nice friendly people especially The Branch Banker who listened to my problems patiently and solved these quickly. I am very satisfied by the work at this branch.
