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“Citizens Bank on Mays in Round Rock is one of the best financial institutions in the area. The entire staff greets you warmly when you arrive, creating a welcoming environment that makes you feel appreciated. The team is professional, friendly, and courteous. They provide you with the small town feel but on a top shelf level. I enjoy seeing how Laura has decorated the office for the upcoming holidays, making you feel right at home. Their great service leads me to give a strong recommendation to others to try their services.”
“Frontier Bank delivers a strong, relationship-focused experience. Hunter stands out as a forward-thinking, strategic banker who brings fresh ideas and acts as a true partner, not just a service provider. Highly recommend!”
“Happy State Bank in Round Rock isn’t just another bank. They show up for the community in ways that matter. This morning, they sponsored the Business Leader Workshop I led with the Round Rock Chamber, and that’s just one example of their commitment. As an Ambassador to the Chamber, I can tell you this kind of support makes a difference.
Big banks don’t always invest back into each of their communities, but Happy State Bank does. That’s why you’ll see their team at events before banker’s hours, always warm, always genuinely happy. It’s refreshing to work with people who put people first.
If you want a bank that cares about more than transactions, a bank that invests in relationships and community, Go meet the team from Happy State Bank.”
“I've had a great experience with TruWest! Alicia has been especially helpful—always professional, friendly, and patient. She takes the time to answer questions and ensure everything is handled smoothly. Excellent customer service and a pleasure to work with everyone on their team! Highly recommend!”
“Farmers Insurance Group Federal Credit Union is just Super Fantastic. Everyone is always so helpful with whatever a member needs. The online banking is so convenient and I really enjoy the benefits of splitting my direct deposit so I can save for the unexpected. It is everything one needs for their banking. I have been a member for 35 years and absolutely get the best service here.”
“Samantha Gonzales is the best, helped me so well, one of the best bank experiences I’ve had. Would highly recommend UFCU because of her! She is the best!!!”
“Eagle Bank Deserves 6 Stars!
Regina and her staff are amazing. Doing business like it should be done with integrity and honesty. I can’t recommend them enough for their home loans and interim loan process. Every interaction over the years has been met with the highest level of professionalism and service. A true gem—consistently exceptional.”
“The staff here go above and beyond, I had a fairly complicated issue, but Lateya helped it all go smoothly! My issue did take some time, but the other tellers were very efficient in serving others while I was being helped. Big thanks to the staff here!”
“I’ve been doing business with Plains Capital Bank for many years and have always been treated fairly and professionally. They have been there for me through many ups and downs over the years and I still have the same bankers that I met when I moved my business to Plains. I trust them !”
“We moved our commercial bank account here because our old bank no longer seem to share our goals . We have received the support that we were looking for followed by very good service. David Villarreal”
“I was assisted by Maria Aviles today at UFCU and I so appreciated the fact that she was fully bilingual like me! In a world that makes many of us feel unwanted I’m glad many others of us like Maria shine through as truly amazing beautiful humans!!”
“I've never really found a bank that I love because let's face it, banking is not easy. There are lots of moving pieces and it can be confusing or frustrating to the average banker, like myself. I was pretty upset with my old bank for the last time when I walked into R Bank a couple weeks ago ready to switch again. Kelsey hands down has been amazing, she helped fix all my problems that were steming from my old bank and she made me immediately feel taken care of, cared for and she even sent me on my way in a better state than when I walked in. I've had the pleasure of meeting several tellers and employees at this location and they all go out of their way to make you feel wanted at their bank. Thanks so much Jarrell R Bank.”
“I am a new PNC customer and I am very impressed by the obviously high level of customer focus exhibited by all of their employees. They even open the front door for you and right when you walk in, you are greeted immediately by someone who indicates their willingness to help. O have only had very good experiences!”
“Brandi is the best A plus Employee I've met I had the worst morning and she was able to make it better. thank you miss Brandi for your help and I hope she gets a raise 👍🏻”
“The Frost Bank is one of the best banks in Texas and it's there because it offers the best customer service the best security on your money and always a smiling face to help you with your needs”
“Very patient teller. I had multiple deposits for my business banking as well as my personal banking. He was very patient with me as I put together my deposits. I had a hectic morning. His acts of kindness brightened my day.”
“Outstanding customer service! I can't say enough great accolades about this credit union and Employee Teller Zack. I had a complicated issue that took more than an hour. He went over and beyond to help resolve the issue promptly with knowledge, great patience and a beautiful smile throughout entire transaction. He persevered until all resolved efficiently never just told me anything just to rush me out unlike other credit unions. Austin finished it off closing out my personal loan in full. For my first unsecured loan ever with little credit Amplify lending was quite generous awarded me more than asked for. Amplify is now my family credit union. Keep up the awesome work!!!”
“The staff here is very warm and lovely and are very knowledgeable. Shannon was very helpful and really took the time to make sure that I was satisfied with my visit. Jacob too was very welcoming. I highly recommend getting your banking needs here, it's unlike any other big banks.”
“I have a mortgage with UHCU. I've admittedly had some issues with their online site (error messages when I'm attempting to pay past my due date) and call center (with long hold times infrequently) when trying to make a payment.
Upon frustrations on my end, I explained my issue to the contact center rep and asked them to raise it to their supervisor. I didn't expect much to come of this.
The next day, their Operations Manager reached out to me personally, and explained that he looked into the issue, found some opportunities (thanks to my feedback) and is already resolving some of them internally.
This helped my experience overall, so I've updated my low rating to a 4-star review.”
“I came in, nearing end of business hours, and Timothy gladly assisted me. He handled my new account promptly and professionally and printed me a new debit card with zero hassle and a good attitude. Love banking here. Feels like I'm banking with real people, you know?”
“Made an appointment online and were greeted by Zyiah when we arrived at the branch. I needed to open a new account for my elderly mother. Zyiah was patient and polite with my mom and explained everything so my mom could understand the account options.
During our visit, the branch manager, Rachel stopped by to welcome us and ask if we were getting all of our banking needs met.
The interaction and outcome exceeded my expectations!”
“Emmanuel Ndika is an outstanding bank manager! His customer service is top-tier—friendly, professional, and genuinely helpful. He handled everything quickly and efficiently, making the entire process smooth and stress-free. It’s rare to get service that’s both fast and personable. Highly recommend working with Emmanuel!”
“First State Bank Central Texas has been our bank for over 10 yrs. Bill Romans, Rose Mary & Judy have always treated us with respect & like we matter. I always have a smile & a warm hello when we go there. Also the location in Georgetown has been just as nice. Good down home people! I wish they would have a location closer to Leander!! (hint, hint)”
“We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.”
“Wow. One of the best customer service experiences I've ever had. Extremely professional.Thank you!Sept 10 - Gerardo Solis is fantastic. He went the extra mile to help me today. Quick and fantastic customer service. Thank you.”
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“These folks are amazing. I drive about 40 minutes each way because the people are so helpful and pleasant. I've used a lot of different banks over the years. This is by far the best experience I've ever had with a financial institution. I could not recommend more strongly.”