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January 2024 by Ernie Morin
The pharmacist was very rude and condescending. They also took a long time on hold with the automated system, then to be put on hold again when someone actually answered.
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December 2023 by Cici Fuentes
I'll keep it short and sweet. The prices are usually much cheaper than places like CVS and Randall's which is a plus. But other than that, I hate this location.The pharmacists are incredibly rude. They talk over you as you try to explain things and speak to you like you're a mentally deficient child. This has happened to me quite literally every time I engage with them and I have been nothing but kind (I'm super shy and I can't bring myself to be confrontational). One of them even cut me off and hung up on me mid-sentence. Like, what even? If you hate working here, quit and move. Don't get snippy with the customers. I don't want to be here just as much as you, trust me.They take forever and a day to fill prescriptions and sometimes, they won't even tell you that it has been filled, even when you sign up for phone calls and/or text messages. Once, I called in to check on some tooth pain medication and the pharmacist was like "Oh, yeah, we filled that three days ago." Again, what even?So, I've moved all my prescriptions to Walgreens where they actually listen to me, are nicer, give me tips and instructions, and fill my prescriptions quickly.Honestly, if you can, go to another pharmacy. Or, you can use Good Rx or Cost Plus Drugs to get your medications. The experience has turned me off any and all HEB pharmacies for a long time. Maybe even forever.
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December 2023 by Andrew Zamansky
tried to get flu shot. I was told that walk-in is available, but when I came at 10am, they told me that walk-in is from 11am. appointments not available online. vaccines are missing.
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December 2023 by Irene Mooneyhan
Such a great change from my previous pharmacy. Polite, friendly, and knowledgeable customer service.
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November 2023 by Elyssa D.
I'm not a fan of this location's floor plan. It's very scattered and in some areas too cramped. Their lines are always very long with far too few cashiers/baggers.They have some wonderful employees but it's just not the best shopping experience.
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September 2023 by M D
Im sorry this is the slowest drive through wether there is 1 car VS 5. Nice lady at window
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August 2023 by mamma pia
I have new and recurring prescriptions to deal with. It took me a minute to figure out that if you register online, the experience is seamless. You get a robo-call when a new prescription comes in from your doctor. You get another call when it’s ready. You can check online for status updates. And for those of you expecting meds immediately after surgery, it’s your surgeons fault. I’m scheduled for a major surgery next week. All my pain meds were ordered in advance, so that I wouldn’t have to schlep to the pharmacy post-op.
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August 2023 by Jeff M.
I love this HEB! Their curbside has always been amazing from customer service to exchanges on orders they're the best. I could get lost in this store for hours though, there's so much available, and everything is priced so well. I can't say enough good things about this store, I don't know what I'd do without my HEB!
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August 2023 by Laura P.
I came here for gas today and I bought a car wash. It's clean and The attendant is kind and helpful. The car wash prices Range from 999 to 1399. There is a one dollar discount for getting gasoline. I purchased the ultimate wash, and with a discount it was 12.99. It's a pretty good wash machine. There's special arms that come out just to wash the rims. It's got under body spray cleans the underside of your car as you drive in. There is a high powered dryer that dries the car (somewhat). The entire Ultimate Wash took 7 minutes and it DID clean!The gas pump failed to print a receipt. The attendant had to come out and found the receipt crammed up inside the machine.All in all, a successful gas/wash experience.
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July 2023 by Ardie S.
Very good Plus! superstore with helpful staff. Great samples spread throughout the store.Extensive produce department. It's way too easy to spend too much money in this store. Went in for what should have been $25 worth of groceries and the good vibes convinced me to buy an nearly $100.Only downside is that they allow solar panel salespeople to target you on the way into the store at the Palm Valley entrance. I find that really annoying and well outside the mission of providing groceries. I hope HEB's getting paid a lot of money to annoy their core customers.
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July 2023 by Kali Groover
You always have to wait forever to pick up prescriptions! I’ll go to the doctor first thing in the morning and prescription isn’t ready until 5pm or later. And then a Minimum of 30 min in the drive thru. Most of the staff is rude and uncaring. And the last time I was in the drive thru the pharmacist came to the window just to read me the directions on the container. I can read you know!
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June 2023 by Theresa H.
We went to get some beer and cigarettes for a party, and were told by Jasmine, cashier, that no one in the store not even managers had a key for the cigarette case. Unbelievable. I mean seriously how is this even possible?
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April 2023 by Anna Antholzner
Best pharmacy ever! Staff is great, especially Trish. Keep up the good work; it's been a challenging couple of years.
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April 2023 by Jim B
Ridiculous service. My girlfriend just had surgery and was supposed to start taking pain medication immediately after coming home. The pharmacy has not filled her prescription and we are at 3 hours and counting. She’s in severe pain. Absolutely unacceptable.
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April 2023 by Judith Gore
I’ve never in my life seen kids so disrespectful and seem insistent on making a bad situation in curbside worse end over end with every step. From disrespectful rude teenagers to obvious criminal behavior, misrepresentation of who they are and refusal to give their names, to leaving someone sitting there for 45 mins to delivering alcohol to someone clearly in an illegal act. The store manager should handle this situation tonight! I did go in and speak to the manager. If it was just a delay or mistake in the time it took to get groceries, I would have moved on. But just a message to curbside…your little party back there….think again. 8 years of coming to this store. Appx 3 years using curbside. Shame on you little children.
