H-E-B Pharmacy, located at 1700 East Palm Valley Blvd in Round Rock, has been recognized as the #1 supermarket pharmacy in customer satisfaction by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine immunizations and the COVID-19 vaccine. Customers appreciate the pharmacy staff for their helpfulness and dedication, especially during challenging times.
The store itself is a favorite among shoppers for its extensive selection and competitive pricing. Many customers enjoy the curbside service and the overall shopping experience, often finding it difficult to leave without purchasing more than intended. The gas station and car wash services also receive positive feedback for their cleanliness and efficiency, with attendants providing friendly assistance.
However, some reviews express concerns about the store's layout and stocking practices during late hours. Shoppers have reported difficulties accessing products due to aisles being blocked by stockers, which can be frustrating when trying to find essential items. Additionally, there are mentions of expired products on shelves, indicating a need for better inventory management.
Overall, H-E-B Pharmacy is celebrated for its customer service and wide range of products but could improve its shopping environment during busy hours.
Good wait time and amazing staff. I’m glad they have the pre-pay/checkout option on the app. Makes things go a lot faster. If you have the availability to do that, I would highly suggest it!
September 2026
I receive my meds on time. Customer service is available on the phone. Customer service in person, has always been friendly and helpful with a smile.
September 2026
Always quick. Sometimes you need to check insurance against what they are charging.
