Kids Wheels LLC is a business that specializes in providing replacement parts and accessories for children's power wheels and ride-on vehicles. Based on the reviews, the company has received mixed feedback from customers. On the positive side, customers have praised the business for its great customer service. Flavio, a representative of the company, was described as "fantastic" and "knowledgeable" in helping a customer troubleshoot and solve a problem. The company was also commended for its fast delivery and for being able to communicate with a "real person" throughout the purchasing process. However, some customers have reported issues with the company's communication and responsiveness. They mentioned that the company does not send out order confirmations or tracking information, and that the phone number provided on the website is not always responsive. One customer had to wait several days to receive their tracking information, which they attributed to the busy holiday season. Despite these challenges, the company was still recommended by several customers who were satisfied with the quality of the replacement parts they received and the overall experience of dealing with the business.
I am so happy with this company. They went above and beyond to help me. They answered my questions sent the product and gave advice about what might be going on. My grandson is so excited to be able to ride his cart. Thank you all for your help.
October 2024
Communication about my order was great.
Only reason for not a 5 star review was due to no update on shipment, welcome surprise with receiving the new tires for our Peg Perego Tractor early!
August 2023
Flavio was fantastic! Quick to respond and knowledgeable. He talked me through my problems (even though I doubt I was explaining them well) He diagnosed and gave me a solution that worked on the first try! Thanks again Flavio!
