“We have used Reids for over 20 years after a bad experience with Jack Brown, mostly in NW Austin. We moved to Round Rock and have used the RR location since. My wife, an attorney, had a bag of five items picked up at her office, which was her typical process. They returned three. When my wife insisted there were five, Reids kept telling her it was impossible because their system was flawless, basically calling my wife a liar. They asked my wife for a photo of the clothes: who takes photos of their clothes before sending them to be cleaned. Then, a week later, my wife went to her office on a Saturday and found the fourth item hanging on the outside door knob, as the office was obviously closed. It would have spent the weekend hanging outside had she not come in. Meanwhile, the fifth item remains missing. As you can see below, there are two other recent one star reviews that Reids has ignored. Businesses that truly care about their customers respond quickly to all reviews, especially negative one. We are still waiting for the General Manager of Reids in central Texas to contact us about finding the fifth item or offering compensation. Otherwise, we are done with Reids and we suggest to readers not to do business with a company that clearly does not care about its customers.
ADDITION: The Reid's owner contacted me and worked assiduously to successfully located one item and fairly compensate us for a lost item. Mistakes happen but when a business owner works to rectify a mistake, it is clearly commendable. Thanks, Karl.”
“This place is pretty reliable on getting things done on time. I had a white jumpsuit that had to be sent back for a redo because it still had some stains but they fixed it for free!”
6:30AM - 6:30PM
1304 Round Rock Ave, Round Rock
Laundry
“They changed their name to Round Rock Cleaners
Previously Comet Cleaners
Excellent Service for Dry Cleaning
Competent and Courteous
I Appreciate Round Rock Cleaners”
Open 24 hours
900 E Palm Valley Blvd ste 1006-1007, Round Rock
Laundry
“They locked my clothes in one side of the laundromat over night. However, they did get back to me the next day and gave me a refund. Overall they handled it well.”
“We needed a suit dry cleaned by the next day. They made it happen, and it looks great. At pick up she told me how a machine had gone down, but she worked it out. I'm sure anyone else would have just cancelled the order. She went above and beyond to help us. So friendly too. Thank you!”
“We stopped by this facility during our 4-day trip in Round Rock. The facility was immaculate with plenty of washing machines and dryers available for use. You have the option to use either coins or cards as a payment method to operate the machines. The most expensive washing machine I used was $5.75 and least was $3.75. I'm not sure why, but I used two identical machines and paid $4 for the second one. I think there was a $0.25 credit remaing on the first machine. If I recall correctly, I believe I saw $4 on the next few machines. I passed out and my wife put the clothes in the dryer. She said the dryers are $0.25 for every three minutes.
There were two large screen televisions mounted in the facility, although they were not on. I did not notice if one was mounted on the wall above where I was seated. There were two vending machines: one for snacks and one for laundry items, as well as single occupancy restrooms, one for ladies and one for men. A beverage vending machine would have been nice. The lady working at the facility was very nice. She was of great assistance when my wife was having some issues with one of the machines. After some troubleshooting, we found out that you cannot use Navy Federal Credit Union Cards as a payment method. We switched cards and we were in business.
I noticed a sign that they offer a wash & fold service that can be delivered through Door Dash. Things have really progressed since the last time I was at a laundromat. The only thing that was missing from this laundromat that I'm used to was the arcade games. These were always great time killers while waiting for the clothes to wash and dry.”
“I give 10 out of 5 starts
The only cleaners I'll trust with my dress
I had a dark sweat spot where your neck sits on the collar and it’s 100% completely gone!
My dress looks brand spanking new again.
Neck stains gone , red food stains gone . And all in time for me
Thank you Jack brown”
“Super clean. Plenty of washers & dryers available. Ms. Love was extremely helpful and patient with it being my first time. Highly recommend and will definitely be back!”