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“We have used Reids for over 20 years after a bad experience with Jack Brown, mostly in NW Austin. We moved to Round Rock and have used the RR location since. My wife, an attorney, had a bag of five items picked up at her office, which was her typical process. They returned three. When my wife insisted there were five, Reids kept telling her it was impossible because their system was flawless, basically calling my wife a liar. They asked my wife for a photo of the clothes: who takes photos of their clothes before sending them to be cleaned. Then, a week later, my wife went to her office on a Saturday and found the fourth item hanging on the outside door knob, as the office was obviously closed. It would have spent the weekend hanging outside had she not come in. Meanwhile, the fifth item remains missing. As you can see below, there are two other recent one star reviews that Reids has ignored. Businesses that truly care about their customers respond quickly to all reviews, especially negative one. We are still waiting for the General Manager of Reids in central Texas to contact us about finding the fifth item or offering compensation. Otherwise, we are done with Reids and we suggest to readers not to do business with a company that clearly does not care about its customers.
ADDITION: The Reid's owner contacted me and worked assiduously to successfully located one item and fairly compensate us for a lost item. Mistakes happen but when a business owner works to rectify a mistake, it is clearly commendable. Thanks, Karl.”
“This place is pretty reliable on getting things done on time. I had a white jumpsuit that had to be sent back for a redo because it still had some stains but they fixed it for free!”
6:30AM - 6:30PM
1304 Round Rock Ave, Round Rock
Laundry
“They changed their name to Round Rock Cleaners
Previously Comet Cleaners
Excellent Service for Dry Cleaning
Competent and Courteous
I Appreciate Round Rock Cleaners”
“This location is super clean, organized, spacious, and peaceful. Like most great things, tlc is needed, as things wear down and require occasional maintenance; some machines are noted as there is such a need. As customers, we need to always respect and appreciate the things we use. Being gentle will keep things running and costs down for everyone. All in all, this facility seems to be used as appreciated and responsibly. I’m thankful for the many options and reasonable prices.”
Open 24 hours
900 E Palm Valley Blvd ste 1006-1007, Round Rock
Laundry
“They locked my clothes in one side of the laundromat over night. However, they did get back to me the next day and gave me a refund. Overall they handled it well.”
“We needed a suit dry cleaned by the next day. They made it happen, and it looks great. At pick up she told me how a machine had gone down, but she worked it out. I'm sure anyone else would have just cancelled the order. She went above and beyond to help us. So friendly too. Thank you!”
“I give 10 out of 5 starts
The only cleaners I'll trust with my dress
I had a dark sweat spot where your neck sits on the collar and it’s 100% completely gone!
My dress looks brand spanking new again.
Neck stains gone , red food stains gone . And all in time for me
Thank you Jack brown”
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“Decent, I've been to way worse. If you want to use the vending machines, bring cash. There's some seating but due to people leaving buffer seats it's actually a bit limited. They do not have enough rolling carts even on weekends, so bring a basket or cart of your own. They have 3, 5 and 8 load dryers, as well as tiny, regular, and massive washers. FYI they pre-charge your card $15 so be prepared to see that. I was able to get 95mbps down and 22mbps up in their wifi, which uses Spectrum internet.”