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“As a realtor, Nick and his team has been such a blessing for me and my clients. He is so good at educating them and truly cares about them and their home buying experience. The communication is also pristine every single time. He's everything you need as a lender and I can't recommend him enough!”
“I cannot speak more highly of my home-buying experience with Austin Mortgage Associates. I worked with James Copeland, and he was knowledgeable, responsive, and absolutely wonderful to work with every step of the way.
James provided me with multiple mortgage options, all with very competitive fixed rates, and took the time to make sure I understood each one. We also sold our old home the same week we closed on our new home, and James coordinated with the title company to have the proceeds from our home sale transferred directly toward the purchase of our new home. This made what could have been a very stressful process feel seamless and straightforward.
If you are considering purchasing a home in today’s challenging real estate market, I highly recommend Austin Mortgage Associates and, especially, James Copeland. I would not hesitate to work with them again.”
“These folks are amazing. I drive about 40 minutes each way because the people are so helpful and pleasant. I've used a lot of different banks over the years. This is by far the best experience I've ever had with a financial institution. I could not recommend more strongly.”
“We use this title company on our transactions time and time again, and they continue to exceed expectations. Their team is consistently professional, responsive, and incredibly knowledgeable, making every transaction as smooth as possible for both our agents and clients.
No matter how simple or complex the transaction may be, they always go above and beyond to ensure every detail is handled with care. Their communication is exceptional, their closers are fantastic, and we always know our clients are in great hands from contract to closing.
Having a title partner we can trust makes all the difference, and this team has earned our confidence over and over again. We highly recommend them to anyone looking for a seamless, stress-free closing experience!”
“I went into the branch one afternoon with a problem with my account.Veronica Aguilar greeded me, we sat down and she went to work. She admitted she may not be able to help. She tried so many .different things. When she couldn't figure it out, she went to her manager. He came out, listened and confirmed it was a scenario that their positions can't do. We then went to his office. Veronica didn't give up. Her customer service was incredible.”
“I was approved for a car refinance but instructions to proceed on the app weren't there. Called a couple of times wanting to know the interest rate they were offering but on hold almost an hour, gave up. So I went down today and they had time to process my loan. Andrea at the front desk was extremely helpful and we got almost all informed I needed. Maty who helped with the paperwork process was wonderful, we had one little hiccup but was so patient and kind. AND I got a great rate saving me over $100 a month. Going to move my direct deposit to this institution.”
“Everyone I interacted with was friendly, professional, and genuinely helpful. I really appreciated the excellent customer service and how welcoming everyone was. Thank you for making it such a positive experience!”
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“We had a wonderful experience working with Josh Penland and his team throughout our home-buying process. They were very helpful, responsive, and patient in answering all of our questions, especially since there were so many details to understand as first-time homebuyers. They made the process feel much less stressful and always kept us updated along the way. We truly appreciated their professionalism, honesty, and willingness to explain everything clearly.
We’re so grateful for all their help in getting us into our new home! We highly recommend them to anyone looking for a lender who genuinely cares about their clients and makes the home-buying process as smooth as possible.”