Smart Pawn & Jewelry is known for its friendly, knowledgeable, and helpful staff who provide great customer service. They are up front about details, offer the best deals, and are willing to negotiate. Customers report quick processing and excellent help with selling items for fast cash. However, some note inconsistent opening times and long waits for assistance. Following changes in ownership, some former customers express dissatisfaction, mentioning the removal of convenient payment options and a perceived decline in service, leading them to take their business elsewhere.
Zach, Maria,Edgar and Robert were very nice,each one greeted me.Zach was very helpful and knowledgeable on the items I was interested in. I will be back to purchase more from them.......GREAT CUSTOMER SERVICE Smart Pawn should teach classes on how to treat your customers.
March 2026
Hands down the best pawn shop no comparison . Everybody there is super cool and friendly they really take care and appreciate us customers. Zach is the man professional and knowledgeable was very helpful with me . I will most definitely be coming back again.
January 2026
Zack Maria Kira and Robert are exceptional best prices in round rock to sell and buy (I’ve driven around for quotes on jewelry around town) never a bad experience when I come brows or purchase or sell
