-
October 2023 by Tammy Earnest
Was waiting in line for 35 minutes before they closed. Finally got up to the counter for help and Jerry said I couldn’t see anything in the showcase because it was closing time.Gerry could have said something while I was waiting in line for 30 minutes! Very rude and will not be going back or referring anyone to this pawn shop! Thank you JERRY! You missed out on a 900.00 purchase! This place needs more customer service training!
-
October 2023 by Javin P. Jav
I’ve been a customer here for a very long time. Friendly people, customer service, very friendly. They are up front about many things and have the best deals around. Mr. Jerry the Manager is very knowledgeable, along with Rey , and Stevie. I always look forward to shopping or selling here. I highly recommend them to anyone.
-
July 2023 by T Chapa
Customer service needs to be improved. Stevie was no help at all.There's a reason merchandise is not moving/selling.Today's youth have no work ethic.Call Discount Electronics and get the support,service, warranty you need on your next purchase of electronics.
-
June 2023 by M Davis
Great customer service and helped me sell my item quickly. They gave excellent answers on the phone that I had. Then the two nice employees were super helpful with my quote. Would recommend them if you need quick cash. Thanks again!
-
March 2023 by Chris Dominguez
Staff was awesome and treated me fairly! I appreciate the experience and honesty!!
-
January 2023 by Rosilyn Stanton-Mathis
After placing items in pawn and paying on them for several months, the items were sold. I reached out to National because they have an app that they use that previously would notify me when I needed to renew. I didn’t get the notice, so I called. They had placed the items for sale (weapons/guns). After speaking to him (Jerry, manager) he told me that he would try to get one of the weapons back to me because the guy that put it on layaway failed his background check. I haven’t heard from him (Jerry). I’ve called several times and he’s always out of the store according to the lying azz little girl that answers the phone. I’m a disabled veteran. I personally Do not recommend business with this company or the oily azz manager.
-
January 2023 by Ate Rojas
Helpful and friendly staff. Wide array of products in a small storefront.
-
September 2022 by carbureted classic's
my wife and i went in to look at some rings and some we wanted to purchase 2 firearms, i wanted the we the people and the 44 mag, my wife wanted the taurus 9mm, we waited at the case and were looked at by the 2 employees, we understand we had to wait till they were done with their customers they were attending to but when we didnt even get a " we will be with you in a minute" and the lady took another customer ahead of us after we were there for at least 20 minutes means either our money is no good or the ol guy mustve had a dont wait in line ticket. just wanted to say that we will never go back and we took our money elsewhere and made a large cash purchase at another pawn shop for the similar items.
-
May 2022 by Christina S.
THIS SHOP KNOWLINGLY SELLS STOLEN GOODS. My bike was stolen, and I found it listed online by this shop. They were notified that it was a stolen bike and that there was a police report. They were notified that the police would be collecting the bike. After the fact, I messaged them asking if it was still available for sale, and they said yes! They were very eager to get rid of it before the police could show up to get it. Very, very shady. The police said the person that sold it to then used a fake ID, so they must not check ID's of sellers very closely either. I would not recommend ever supporting this business!
-
May 2022 by FlashForward M.
Who you deal with here makes all the difference. DO NOT work with Michael. I would have wasted over an hour and $45 more dollars if continued to get "help" from him. Wanted me to stand and wait for over an hour. There was an item I wanted to buy which required a power strip to test. There was a power strip not being used with some employees organizing items next to it with enough room for me to test the item. Michael said I would have to stand and wait and I couldn't use it until they finished moving small items away. There was a power strip they had for sale and I asked if I could use it to test the item and he said no I'm telling you to stand and wait. I asked I cannot test this power strip? Wouldn't let me test an item. Finally after me talking to the owner an associate gave me a power strip to use. I spent 30 mins here testing a couple of items and making multiple purchases over $400. After 30 mins the employees had not even cleared the area I was told to wait for 10% and they expect me to wait hours just to plug in? Michael could of asked an associate for a power strip, or allowed me to test with the one for sale as all items in store are able to be tested, I was using an amplifier to test the equipment that was also for sale. Would have cost me over $40. I asked if an item could be discounted and Michael said absolutely not. When I finally worked with another worker he said let me go ask the boss and the boss agreed to the offer. Michael could have wasted hours for trying to be pushy in telling me to wait for no reason and costed me $40 more or had no transaction happen with the shop loosing over $400 in sales. This shop also tries to retain personal private information in storing your license number or phone number on a database in order to make a purchase. You can just provide them with a made up number and it makes no difference.
-
January 2022 by LeeAnn Penny
El Rey was quick and efficient with a great attitude I would recommend them to anyone. I was pleased with the customer service and the friendliness of the crew.
-
December 2021 by Shana Allen
El Rey is so sweet and attemtive. Always enjoy talking to him and doing business with him.
-
November 2021 by Cathie Brien
Great place to do your business. The manager and staff will give you the best price. I buy all my gold and tools from them. They also have a great selection of guns....go check them out.
-
November 2021 by Paige Rogers
I gave my son a recorder station but it was old school style kind of so my son didn’t really know how to use it which is why I said he could pawn it just for the man we took it too he was a little big with a beard and kind of long hair took one look at my som who is black and told him that it’s not his property and since he didn’t know how to turn it on nor use it he won’t pawn it because he says it’s something that he just knows isn’t his so since racial profiling is something that you can sit and have your employees do I’ll be in contact with you guys later on today
-
November 2021 by Pamela Fisher-Wilkins
I was looking for a drill to hang solar lights on my patio. A friend told me to check out a pawn shop instead of paying full price. I passed National Pawn and decided to turn around. Glad I did, found exactly what I needed at it was on clearance. The owner and attendant were extremely kind. Will definitely return!!
