PetSmart is a leading pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the wide selection of products and the convenience of online shopping with options for quick in-store pickup within two hours. The store also provides several services, including dog training, grooming, pet boarding, and adoption. Many reviews highlight the excellent care and friendly staff at PetSmart’s PetsHotel. Pet owners have expressed gratitude for the attentive and compassionate care their nervous pets receive, noting that pets often open up and enjoy their stay. Prices are considered reasonable, especially for upgrades, and check-in and check-out processes are described as smooth and efficient. Staff members like Eileen and Deanna are praised for their exceptional service, with Deanna being a favorite groomer for her consistent quality work. The store’s management also receives high praise, with the store manager recognized for maintaining a high standard of service. Overall, PetSmart is seen as a trustworthy place for pet supplies, grooming, and boarding, with staff dedicated to ensuring pets are well cared for and customers feel welcomed.
I use the PetsHotel more than the store, but the location and the staff are superb with the customer service to my pet!
May 2025
Always love getting stuff from this chain. Especially when the toys are on clearance.
May 2025
My kitty Hubert enjoyed his stay at the Petshotel. The prices are so reasonable even when adding little upgrades to enhance his experience. Check in and check out was super smooth and the staff there was friendly. I only wish an earlier check in could made be available.
