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“Sean is amazing! Very impressed with his product knowledge. He doesn't rush or push. He is very kind, respectful, and thoughtful. My partner and I have been loyal customers at the Round Rock location for many years because of the outstanding customer service. Sean continues the tradition! In fact, if you're not getting amazing customer service at this store, it's probably because it's the associate's first day, and they're so nervous they can't think straight. Cut'em a break and help them relax. And then come back! 10 Stars!”
“⭐⭐⭐⭐⭐
I can’t say enough wonderful things about this team! We’ve been bringing our animals here for several years, and the trust we’ve built with them is truly priceless. Recently, we brought in our rescue dog for only her second grooming, and the level of patience, care, and understanding they showed her was beyond anything I could have hoped for.
Working with a rescue comes with its own unique set of challenges, and this team handled her with such gentleness and professionalism. They were completely prepared for her anxiety and never once made me feel bad about her behavior they simply took it in stride with calm, experienced hands.
What really sets them apart is their communication. They took the time after her appointment to talk through how it went, offer thoughtful suggestions for making her next visit even smoother, and gave me real, practical advice tailored specifically to her needs. You can tell these people genuinely love animals even the ones that are a work in progress!
If you’re looking for a groomer who will treat your fur babies like family especially if you have a nervous or rescue pet look no further. We are customers for life! ?”
“Vincent and his coworker were super helpful helping my kids pick out their first hamster. We came in within 30 minutes of closing but they spent their time explaining and showing us the different hamster types and getting us all the supplies we would need.
A++ customer service!”
“Ash gets a huge shout out for helping us bring a crate to our car and load it when my husband couldn’t because of a hernia. Super nice, helpful, and very cool!”
“Bought this product at Tractor Supply, used it as directed on the label and the fleas fell off my dogs. I used it on my ankles to prevent mosquitoe bites. Wow!!! Great product, pricy but it's worth the money”
“Came here looking for a fish, there was an exceptional assortment of fish and aquariums of different sizes. There wasn't even a long wait line for checkout. Good for any type of pets and pet owners overall!”
“Though dog food is so expensive these days, I must say - this location almost always has what I need, even obscure medicated food for my fur baby with a kidney condition. Rarely are there long wait times at the register and the staff are friendly and helpful.
It’s much better than say, Petco - which almost never has what I’m looking for.”
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“My 3 legged pup loves the grooming here and gets a cake and toys from here every birthday. They even make custom decorated cakes. Could not recommend this place more”