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“Excellent service. Brought my watch here thinking the battery was dead to get a new battery. After taking it apart, it turns out the battery was fine and the watch had just short circuited. He was able to get it working again with no need for new parts. He offered this service at no charge to me. We will definitely return here.”
11AM - 6PM
9607 Research Blvd #100, Austin
Watches
“100% would recommend to friends and family and will be returning!!! After inheriting a family ring from my grandmother a few months ago, I decided it was finally worth taking the risk of getting it resized instead of taking the chance of losing it. This was obviously super nerve-wrecking since the ring is decades older than I am, but when I walked into Casavante and told them I wanted to get a ring resized, TK immediately knew what size my ring was and what size I needed just by looking at the ring on my finger. After that, I knew my ring was in safe hands and left it with them to resize. When it was finished, the owner actually had a family emergency and had to leave the store, so I was not able to pick it up that day. He went above and beyond, offering to hand deliver it to me to make up for this (which I declined because he obviously had more important things going on) but the sentiment and kindness did not go unappreciated. I picked up my ring a few minutes ago and it is absolutely perfect - I am about to move cities and will be driving back to Austin to come here again if I ever need anything.”
9AM - 5:30PM
9390 Research Blvd Building 1, Austin
Watches
“I had a great experience at the Austin Diamond Room working with Daniel. He made me feel comfortable, gave me all the time I needed, and was incredibly flexible when I had last minute changes. He really listened to my needs and worked within my budget without any pressure. Couldn’t have asked for a better experience.”
“Staff if knowledgeable & helpful.This Store has quality diamonds with reasonable prices. Highly recommend Rico for custom pieces,engagement rings etc , he has great customer service with patients & honest feedback & they also offer life long services of diamond grantees,repairs & routine cleanings.”
11AM - 8PM
11200 Lakeline Mall Dr Spc F1, Cedar Park
Watches
“I have purchased multiple rings and one pair of earrings from this location. I was driving today and noticed that one of diamonds on my anniversary ring was missing. I was so heartbroken and frantic when I called Helzberg and spoke to Mr. Jairo. He was really patient with me because I was losing it.
He told me to bring the ring in and they were took a look at my warranties and see what they could do. Bless this man because he was able to look at my information and tell me that everything was going to be OK.
You don’t know how relieved I was to hear this. My ring is going to be fixed and made whole again.
Thank you so much Mr. Jairo and to the manager.
You made my day, week, month and several years.
Thank you, thank you, thank you Mr. Jairo !!!”
“Great Place if you are a watch collector like myself. Staff is friendly and knowledgeable and their unique collection separates them apart from your everyday watches. Highly recommend stopping by just to see the curated collection of Hublot Watches.”
10AM - 3PM
3834 Spicewood Springs Rd STE 201, Austin
Watches
“Great customer service. Trustworthy. Professional. I purchased a flawless new IWC Portofino Chronograph at a great price. Would definitely purchase more watches from Bernard Watch Co.”
“I love this store! The worker, Elizabeth is so nice and knowledgeable! She made my buying process so seamlessly easy! Showed me how to properly work my watch and even all the other special features! If you go to stop by, make sure you see Elizabeth, she will take good care of you and you will feel like your experience and time is tailored just to you! Thank you again Elizabeth, I will be back!”
10AM - 7PM
11700 Rock Rose Ave Suite 166, Austin
Watches
“Caress at Fashionphile was incredible!! I purchased an LV bag from Fashionphile NYC which didn’t come
With keys for the padlock. The Austin pop up location had an extra key for my bag and offered to ship it directly to me. I couldn’t be more excited and appreciative of how kind Caress was in helping me with this replacement!”
“We had such a great experience shopping at David Yurman thanks to Clinton! He was incredibly accommodating, professional, and made the entire visit so enjoyable for us.
One thing that really stood out was how thoughtful he was with our 2-year-old daughter. He gave her a fun kids activity bag to keep her entertained while we browsed around the store, which made the experience so much easier and more relaxing for us as parents.
It’s little touches like that that truly make a difference. Excellent customer service all around, and we definitely look forward to coming back again!”
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“Had a great experience with Noorin. Helped us find exactly what we needed and we were in and out within 15 minutes. Great customer service and very friendly. I would recommend!”