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April 2024 by Brittany Lemmon
VSP insurance holders do not go here. They did not tell me before my daughter’s exam they couldn’t “find me” in their system. I get to check out and they said they couldn’t find me. Liberty Crossing store website says for VSP members, “*VSP vision insurance claims will be submitted by an associate on behalf of the member.”The manager told me that I needed to call the insurance to use them. I ended up having to pay out of pocket price and an insurance claim was not sent on my behalf. The Dr was awesome I would see him again if he had a more competent front staff.
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April 2024 by Adia Garrett-Linduff
Both Levon and Emi, we’re extremely helpful, kind, and made shopping for my sons glasses easy! Both were very sweet and personable, and answered all the questions we had. Would absolutely recommend them to anyone!
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April 2024 by reniah augusta
Heather is the BEST! So sweet and helpful!
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March 2024 by Nance Doc
bait and switch....mix frames together and nice ones higher prices
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March 2024 by Roxi Mills
I have been coming to the store for years. And every time I've had an order come in of my contacts they have been delivered to my house. I work in Plano live in Wylie and rarely get a day off to make it to Rowlett and I asked my contact s .to please be delivered to my house. The girl didn't even try to fix it. She basically just shut me down and said see you in 2 weeks and I just thought that that was a very rude because I have such a hard time getting to Rowlett. I tried to explain it to her but she did not hear me at all wasn't even trying to so I will no longer be taking my business to this location again. Just keep in mind if you go there to tell them up front what you want and maybe they will give it to you but the way they act now it's very doubtful
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March 2024 by Mackensie Chaney
when i went miss Heather was such an easy person to talk to she connected with me and helped me take the stress away from my first job interview
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March 2024 by Osiris Munoz
Heather was so helpful and attentive took the time to fix my worn out glasses. Grateful for the service! My glasses were in much needed help.
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March 2024 by Jaclyn Smith
Heather went above and beyond and provided excellent customer service! I would recommend America's Best in Rowlett!
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March 2024 by Bonita Harthan
I went to get my new glasses.Mariana adjusted them and did an excellent job. She was very professional and still very friendly and helpful.
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March 2024 by Brittany Carreon
Great and affordable. I felt very well taken care of by Heather. Thank you so much for the help!!!
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March 2024 by Julia Escalante *
Heather was super helpful and went above & beyond during our appointment. We will definitely coming here in the future.
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March 2024 by Khanh Tran
We went to pick up the glasses. We got assigned for the adjustment. The lady should work with us stepped away and never come back. Other people came way after us got adjustment and left. Until we asked them and they start put us on the service lines.
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March 2024 by Esmeralda Padron
I’ve been coming to this location for a while & I’ve never been unhappy with the service but yesterday I took my mom for her eye appointment & the service was the best we’ve ever received. Heather was very helpful and made sure we felt welcomed! Dr.Singh was also very friendly. A lot of the staff understood and were able to speak to my mom in Spanish which was nice for me not having to translate all the time. The receptionist whose name I can’t remember was also very helpful with checking my insurance while I was there to see if I was eligible! Overall im very happy with our visit from yesterday
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March 2024 by Tae Watkins
Kaitlyn is the Best!!!! If you have to get glasses, Go to America's Best in Rowlett Texas! They treat you like family....
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March 2024 by Natalie Horting
The online check in was incredibly smooth. The two ladies in the back who called me back were both so friendly & spoke with such a comforting tone! Kaitlyn was so super helpful and SO kind. She even helped save us money by signing us up for the eye care club which was a HUGE blessing. She walked us through how much each item was going to cost us & answered all of our questions in such a kind way!! She was very patient & my experience here was awesome! Some of the best customer service I have received in a while! Thank you Americas Best!
